Warranty Coordinator

About the role

This position will develop, implement, and manage warranties for the organization accordingly.

Responsibilities

• Work with customers to ensure that warranty claims are prepared, filed and collected in a timely and accurate manner.
• Work with clients to customize, manage and monitor notifications distributed by manufacturing in regard to fleet breakdowns, repairs and maintenance needed.
• Manage in-house warranty in regard to unit customization and proprietary parts.
• Oversee customer service department in relations to customized programs offered to clients to offer a superior dealership experience.
• Build strong customer relationships to ensure customer’s growing needs are met.
• Remains abreast of competition, company’s strengths and weaknesses, evolving opportunities and communicates back to the organization potential value-added products and services that will drive company revenue growth and profitability.
• Ensure compliance in all safety, health, and environmental regulations, policies and procedures for a goal of zero incidents and injuries; Assist in delivering required training to ensure that all coworkers have the necessary skills to perform their jobs properly and safely.
• Communicate consistently on all activities to appropriate individuals (internal & external).
• Maintain ongoing communication and adhere to all Companywide policies to eliminate and/or reduce exposure to liability.
• Special projects or work as assigned.

Requirements

Associate or Bachelor’s degree with 3 years of industry related work history.

Qualifications

Strong working knowledge of crane and construction equipment, operations and mechanical function.

Skills

• Strong customer service and sales skills
• A drive to identify and resolve product problems
• Ability to understand and follow written and verbal instructions
• Ability to communicate clearly and effectively
• Possess strong people and organizational skills
• Work cooperatively with customers, sales representatives, staff, management, and other associates

Pay

The hourly pay range for this role is $22.00 to $26.00. The final compensation offer may vary based on factors such as experience, education, skills, and location.

Benefits

We foster a collaborative team environment that values innovation and encourages creative solutions to drive positive organizational impact. Our employees are the key to our success and help us stand out from our competitors. We offer competitive pay, paid time off, and comprehensive benefits, including medical, dental, vision, life insurance, and a 401(k) plan.