Warranty Coordinator
Bradford White · Middleville, MI · 1 mo ago
On-siteManagementFull-time
Responsibilities
- Respond to warranty-related customer inquiries via phone, email, or chat in a timely and professional manner
- Process warranty claims, including collecting and verifying documentation and determining eligibility
- Cook with internal departments (technical support, logistics, quality assurance) to resolve warranty issues
- Track and document all warranty cases in Oracle
- Educate customers on warranty terms, processes, and product care
- Follow up with customers to ensure resolution and satisfaction
- Escalate complex or unresolved issues to the Warranty Manager or Technical Support Team
- Identify recurring issues or trends and suggest improvements to warranty processes
- Maintain up-to-date knowledge of company products and warranty policies
Requirements
- 2+ years of Technical (Product) Customer Service experience
- Strong written and verbal communication skills
- Associate degree preferred
- Experience in the Plumbing and HVAC industries preferred
- Experience with Microsoft Office Suite and Oracle preferred