Warranty Coordinator

Responsibilities

• Manage high level warranty processes for all Corporate fleet accounts.
• Oversee large fleet and transit orders to ensure time performance.
• Tie together factory, salesmen, service and customer expectations.
• Organize routine meetings with sales managers and service managers to address issues found.
• Follow up to ensure issues are being addressed and resolved.
• Oversee all fleet warranty functions.
• Timely submittals
• Warranty aging
• Policy decisions
• Fleet defects, communicate to all Model 1 facilities
• Manufacturer warranty registrations for customers
• Warranty dates and info entered into Excede/Procede
• Responsible for scheduling with the service shop all applicable warranty repairs or locating a convenient warranty repair facility for the customer to transport vehicles.
• Responsible for obtaining prior approvals for all warranty claims with various manufacturers.
• Responsible for maintaining line of communication with all repair facilities, obtaining estimates for needed repairs and providing pre-approvals to vendors.
• For fleet and transit customers, deliver info packet with buses showing local service and warranty centers close to facility.
• Responsible for processing and collection of all warranty claims with various manufacturers.
• Manage and resolve escalated customer concerns with Management assistance when necessary.
• Keep management informed on all aspects of fleet warranty department work flow, customer, vendor and manufacturer issues.
• Commercial Technical Support – Non-Warranty Related
• A resource for fleets as they look for technical aid and support to help keep their aging fleet operational
• Vehicle Programing if needed (Hanover etc.)
• Alternative Fuels Support – Non-warranty Related

Qualifications

• Bachelor degree or equivalent.
• 10 + years’ warranty experience in the automotive industry.
• Understanding of the operation of the service and parts departments and the support of the sales and interaction with the administrative/accounting department.
• Some mechanical/technical understanding of medium duty vehicles such as buses and vans.
• Good understanding of the bus manufacturer’s needs and the needs of Creative Bus Sales customers.
• Professional demeanor and cooperative attitude.
• Highly organized.
• Good writing and oral communication skills.
• Some ability to read and interpret technical applications such as diagrams and schematics.
• Ability to collect data, defines problems, interpret technical instructions and reach reasonable conclusions for warrantable repairs.