Warranty Coordinator

M.H. Eby, Inc · West Jefferson, OH · 1 mo ago

On-siteManagementFull-time

Position Overview

As Warranty Coordinator, you’re on the front lines of our service promise—fielding warranty requests, working with dealers and customers to resolve claims, and making sure every issue is logged, tracked, and followed through. You’ll be the steady hand in a fast-moving environment, keeping systems updated, documentation accurate, and communication clear. With the support of the Warranty Manager, you’ll play a vital role in making sure customers feel heard, issues are resolved quickly, and the team stays organized as we grow.

Benefits

Paid Time Off after 90 days
Paid Holidays
401k and Profit Sharing
Medical and Dental Insurance
Flex Spending Account
Life Insurance
Short Term Disability Insurance

Experience

1–3 years in a customer service, administrative, or technical support role—ideally in a manufacturing, automotive, or trailer service environment.
Basic understanding of trailer/truck body repairs or mechanical systems preferred.

People Skills

Professional, responsive, and empathetic with both internal teams and external partners.

Systems Fluency

Comfortable using email, phone systems, and standard office software (Excel, Outlook); familiarity with CRM or warranty tracking tools a plus.

Education

High school diploma or equivalent required.

Job Requirements

Primarily office-based with regular engagement across service and production departments.
Must be able to sit at a desk, work on a computer for extended periods, and lift up to 25 lbs occasionally.
Exposure to service shop or metal fabrication environments; proper PPE and safety awareness required.

What We Offer

Receive and log all incoming warranty, customer satisfaction, and rework requests from dealers, customers, and internal teams.
Research and evaluate the validity of each request, referencing warranty terms, product history, and service records.
Open and maintain accurate case files in the system, ensuring timely updates throughout the claim lifecycle.
Serve as a point of contact for dealers, customers, and internal stakeholders throughout the warranty process.
Troubleshoot product issues and provide guidance to resolve concerns quickly and clearly.
Work closely with the Warranty Manager to escalate complex cases or provide updates on project status.
Procure parts needed to resolve valid warranty claims, working with internal teams and suppliers to ensure timely delivery.
Cook up returns, shipments, and repairs of warranty materials with vendors and customers.
Support internal tracking of warranty claim metrics, assist with weekly and monthly reporting.
Help manage larger repair projects by keeping tasks organized, communication clear, and updates flowing to the team.
Contribute to team-wide efforts to improve documentation, communication, and turnaround time.