Warranty Coordinator

Responsibilities

• Log all warranty service requests received from homeowners in the computer system
• Contact appropriate Warranty Service Team Members to respond to new service calls
• Log new completed service calls from warranty team members ensuring accuracy and information is input correctly
• Follow up as required on phone survey calls to homeowners to verify completion of service call and satisfaction of customer
• Generate correspondence to internal and external customers
• Generate reports and interpret data for manager(s)
• Interact via phone or email frequently with homeowners
• Interface effectively with customers, warranty staff, vendors, subcontractors, construction field supervisors, new home sales consultants and management

Essential Functions

• Detail oriented, have the ability to multi task and stay focused with numerous interruptions
• Excellent follow up and organizational skills
• No phone reluctance in initiating calls to home owners or team members
• Solid computer work experience, including
• Great communication and listening skills
• Good phone demeanor
• Strong work ethic
• Able to multi-task and prioritize
• A good sense of urgency to respond to customer calls and relay information to Team Members
• Able to handle confrontation and negative communication in a professional and composed manner.
• Able to listen empathetically and patiently and be personable with customers
• Previous office experience required
• Previous customer service and residential homebuilding experience a plus