Warranty Engineer

About the role

Execute warranty management processes including claim data analysis, debit management, contract review, part return analysis and lessons learned implementation for ride performance business accounts. Lead cross-functional team members in the effective and timely execution of core processes to reduce and warranty claims by improving products and processes. Serve as subject matter expert for warranty-related matters. Support development of initiatives for satisfactory compliance and continual improvement of CQI – 14 requirements. Work with global warranty data analytics team to ensure the acquisition, analysis, and management of warranty claim data. Analyze warranty data. Identify contributors to warranty claims. Review data with cross-functional team members to address findings from claim data analysis. Manage items to timely closure and statistically validate the effectiveness of countermeasures. Prepare analyses and reporting outs for stakeholders. Serve as lead warranty contact for warranty debits. Obtain, screen, and provide disposition of warranty debits. Lead resolution of debit discrepancies. Communicate pending debits to accounting and quality departments and plant management. Reconcile debits for accuracy. Track debits against claim and part analysis for accuracy. Manage warranty part return process. Coordinate retrieval of warranty parts from the field. Ensure parts are timely analyzed. Establish and lead reviews to address findings from analyses. Manage all items to timely closure and statistically validate countermeasures. Report outs as needed for internal and customer consumption. Assist in contract review process for establishing warranty terms and conditions. Provide past data and lessons learned to assist in disposition of proposed customer warranty terms and conditions. Lead the establishment of technical factors for assigned customer portfolio. Continually monitor performance and corrective actions to continually mitigate liabilities and reduce technical factors. Ensure lessons are captured in controlled documents. Participate in design reviews for all pertinent programs.

Responsibilities

• Execute warranty management processes
• Lead cross-functional team members in the execution of core processes
• Support development of initiatives for compliance and improvement
• Work with global warranty data analytics team
• Analyze warranty data
• Review data with cross-functional team members
• Manage warranty part return process
• Participate in design reviews

Requirements

• Minimum education: Bachelor’s degree in Mechanical, Industrial, or Automotive Engineering
• Minimum experience: Four (4) years of experience as Quality Engineer or Warranty Engineer
• Special requirements: Experience must be in the automotive or auto parts manufacturing industry

Qualifications

• Up to 10% domestic and international travel required
• May partial telecommute 1-2 days per week

Skills

• Strong analytical skills
• Excellent communication and interpersonal skills
• Experience with warranty management systems
• Knowledge of automotive engineering principles

Benefits

• Equal opportunity employer

Pay

• TBD

Schedule

• TBD