Warranty Engineer

Summary of Position

The Warranty Engineer is responsible for analyzing warranty claims related to automotive seating systems. This role ensures timely root cause identification, drives corrective actions, and supports continuous initiatives to enhance product quality, reduce warranty cost, and improve customer satisfaction.

Duties and Responsibilities

• Lead or support root cause analysis using methodologies, and implementing solutions under tight deadlines (8d, 3 panel, and 5 why’s)

• Weekly meetings with OEM customers to review, validate, analyze, discuss and assign responsibility for all warranty claims, feedback to team of any claim related to process and supplier to resolve component-related failures

• Direct communication to include one-on-one conversations, group meetings, presentations and reporting to OEM customers as well as internal management in various departments

• Organize, coordinate and document all warranty reduction initiatives involving management to generate the proper actions, feasibility analysis, cost impact, and follow up on implementation dates, including clean points of every action

• Develop, implement, and monitor corrective actions with cross functional team

• Ensure timely closure of customer complaints and warranty cases

• Support launch activities to ensure lessons learned from warranties are implemented

• Track warranty trends, failure modes, and field return data

• Prepare detailed reports on warranty performance, KPIs, and cost impact

• Maintain warranty databases and ensure data accuracy

• Implement lessons learned from DFMEA/PFMEA and control plans

• Drive initiatives to improve product reliability and durability

• Create and submit technical reports daily

Reporting

Reports to Quality Manager

Benefits

• 401(k)
• Healthy Insurance
• Life Insurance
• Supplemental Insurance
• Dental Insurance
• Vision Insurance
• Paid time off

Competency Requirements

• Confidentiality: Adheres to the upmost confidentiality; particularly regarding handling employment/personal information. Works with the team to ensure that all information from within the department is kept private.

• Multitasking: Must possess the ability to change from one task to another in quick manner based on company needs

• Communication: Works to ensure respectful, timely, accurate and appropriate communication across all levels of the organization.

• Initiative: Identifies problems and takes action to address current or future problems. Proactively engages to solve issues verses simply thinking about future actions.

• Engagement: Engages team members in developing goals, executing plans and delivering results (output).

• Motivation: Leads by Example: Sets a good example for peers to follow.

• Use collaboration and influence skills to achieve successful outcomes.

• Integrity: Performs in such a way as to inspire a high degree of trust and acceptance amongst co-workers across all departments

• Customer Service Orientation: Focuses efforts on discovering and meeting the customer’s needs. Develops trust in all relationships internally and externally.

• Organizational and Self Discipline: Efficiently organizes and executes assignments. Demonstrates self-discipline and reliability.

• Analytical Skills / Problem Solving: Understands situations, problems, or issues by breaking them down into smaller pieces, or tracing the implications of a situation in a step-by-step way. Systematically organizes the parts of problems.

• Flexibility / Adaptability: Adapts and works effectively in a variety of situations and with various individuals or groups. Seeks and appreciates opposing perspectives on issues. Adapts approach as the requirements of the situation change. Changes or easily accept changes in organization or job requirements.

• Works Safely: Strives for an accident-free workplace. Keeps safety at the “heart” of everything done. Treats safety as a personal responsibility and sees oneself as being responsible for the safety of others.

• Teamwork: Contributes meaningfully to work group efforts by offering new ideas for improvement. Demonstrates a cooperative manner in dealing with supervisors and other team members. Does his/her part toward group effort

• Mutual Respect and Support: Works cooperatively with others. Welcome and take advantage of opposing ideas and opinions are always respectful to others.

Technical Competency

• Displays knowledge & skills necessary to perform assigned duties; understands Processes, procedures, standards, methods and technologies related to assignments; demonstrates functional/technical literacy; participates in measuring outcomes of work; keeps current on new developments in field of expertise effectively uses available technology (automation, software, etc.)
• Applies companywide but are specifically defined as essential functions.

Physical Demands and Work Environment

• Stand / Walk: Frequent (34 - 66%)
• Sit: Frequent (34 – 66%)
• Bend/Stoop/ Squat: Occasional (5-33%)
• Lift: Occasional (1 – 60 reps) 50 lb. max
• Carry: Occasional (1 – 60 reps) 50 lb. max
• Computer work: Constant (67-100%)
• Forward Reach: Occasional (5-33%)
• Overhead Reach: Occasional (5-33%)
• Push / Pull: Occasional (1 – 60 reps) 50 lb. max

Education Required

Bachelor’s degree in engineering (Mechanical, Industrial, Automotive, or related field)

Position Requirements And Qualifications

• 3-5 years of experience in quality warranty engineering preferred but not required
• 3-7 years in automotive manufacturing assembly, preferably in seating systems
• Knowledge of the practical applications of engineering and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods
• Full working knowledge of APQP process, flowcharts, work instructions, and control plans
• Technical/ Computer Skills: Core Tools (SPC, MSA, PPAP, APQP)5Phases, Drill Deep & Wide, 3Panel’s
• Experience with problem- solving tools (8D, 5 Whys, Ishikawa)
• Ability to read drawings and specifications (GD&T)
• Knowledge of SAP
• Must be proficient in MS Office, Excel, word and PowerPoint
• Excellent communication and customer-facing abilities
• Proven experience with complex data and problem-solving analysis, root cause techniques, and solutions
• Strong knowledge of automotive seating components (foam, trim covers, frames, recliners, and tracks)
• Bilingual (English/Korean) preferred but not required