Warranty Engineer

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Analyze all OEM warranty returned parts using problem solving methodologies
• Processes disposition of returns in customer systems
• Conducts and monitors testing of defective parts
• Analyzes data to identify trends
• Documents emerging issues and proposes corrective and preventative actions
• Maintains process flow and other documentation as required by customer and internal standards
• Supports in development of customer service bulletins
• May include dealership or customer plant visits and dealership call log maintenance
• May travel 5-10% to customer sites for parts evaluation

QUALIFICATIONS

• Bachelor’s degree with a major in engineering
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to present information and respond to questions from groups of managers, clients, customers, and the general public effectively
• Ability to work with mathematical concepts such as probability and statistical inference
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations

PHYSICAL DEMANDS

• Regularly walks and sits
• Uses hands to manipulate objects, tools, or controls
• Reaches with hands and arms
• Sometimes lifts up to 20 pounds

WORK ENVIRONMENT

• Office environment
• Occasionally exposed to toxic or caustic chemicals
• Noise level in the work environment is usually moderate

BENEFITS

• Paid vacation
• Paid sick time
• Healthcare, dental, prescription drug insurance plans
• Company paid and voluntary life insurance plans
• Disability benefits