Quality Engineer - Warranty

Duties

• Will be the single point of contact for warranty tracking and continuous improvement activity
• Responsible for analyzing field concerns, identifying problems from the data collected and initiating and reporting problem resolution actions internally and to customers
• Establishes and maintains a warranty system that meets the needs of the company and customers, including procedures for analysis of field returns, establishing appropriate databases, internal and external reporting methods and problems solving procedures
• Analyze warranty data using available sources, including tear-down of product returns from customer Warranty data information systems provided by Customers
• Interfacing with customer engineering and assembly plants direct dealer interface as required
• Provide regular summary reporting of warranty issues and corrective action status at frequencies required by the customers, as well as internal management reports
• Prioritize, initiate and track corrective actions based on field concern data engaging various functional groups within the company as well as with customers as appropriate
• Ensure company participation in returned parts reviews that are regularly held at the customer facilities

Requirements

• Bachelor’s degree in Quality Assurance, Math or Engineering related field
• 1-3 years of experience in the area of quality engineering
• Effective oral and written communication skills
• Ability to interact positively with people of diverse cultural backgrounds
• Experience in creating macros in MS Excel
• Excellent critical thinking, problem solving and decision making skills