Warranty Administrator

Key Responsibilities

• Review, prepare, and submit warranty claims to manufacturers for all RV repairs covered under warranty.
• Ensure that all necessary documentation, including repair orders, technician notes, and pictures are submitted with claims to meet manufacturer requirements.
• Follow up on pending and denied claims, providing additional information as needed to ensure reimbursement.

Qualifications

• Previous experience as a Warranty Administrator in the RV, automotive, or a similar industry preferred.
• Strong understanding of warranty processes, manufacturer guidelines, and claim submission procedures.
• Excellent organizational skills with a keen attention to detail.
• Strong communication and customer service skills, with the ability to handle inquiries from both customers and manufacturers professionally.
• Proficient in using service management software.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Knowledge of RV systems and repair terminology is a plus.

Benefits

• Competitive salary based on experience.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Holiday Savings Plan.
• Store discounts for employees.