Warranty Administrator

Position Responsibilities

• Review, process, and verify the validity of warranty claims in dealer management system.
• Collaborate with Customer Service Representative (“CSRs”) to ensure proper claim documentation is provided/understood before approving/denying claims.
• Ensure proper pre-authorizations are obtained by dealers.
• Receive and process all dealer returned RMAs; work with other departments to test all parts and determine failure cause.
• Communicate with suppliers regarding defective parts and request RMAs to obtain credits for parts and labor reimbursement.
• Track all warranty claims, RMAs, and supplier reimbursements and provide monthly report outs on warranty spend.
• Obtain monthly warranty/failure reports from suppliers that handle part replacement direct with dealer.
• Answer calls and emails regarding all warranty, supplier, dealer, and internal department concerns.
• Be the first impression of our company and remain professional, courteous, and pleasant always.
• Maintain office and shop floor supplies to ensure they are fully stocked and organized.
• Manage employee of the Month/Year award tracking.
• Provide support in organizing company holiday/engagement events.
• In charge of all plaques, certificates, gift cards and/or prizes.
• Manage employee birthdays, anniversary, and bereavement cards.

Qualifications

• Knowledge equivalent to that which normally would be acquired by completing 2-5 years of related experience in the manufacturing industry, preferably marine industry.
• Must have excellent communication skills, both written and verbal, and be computer literate.
• Knowledge of boat components and systems is required, or an equivalent combination of education and experience.
• Knowledge of ERP systems, preferably in Epicor, and report generation is desired for this position.
• Microsoft Office experience, focusing on Excel.
• Writing engineering change notices and knowledge of product costing principles is strongly encouraged.