Warranty Administrator

About the role

Rush Truck Centers is the largest network of commercial vehicle dealerships across the US, representing truck and bus manufacturers including Peterbilt, International, Hino, Isuzu, Ford, IC Bus, and Blue Bird. We offer a rewarding career as a leader in the transportation industry with opportunities for growth as we expand our network of locations and services.

Responsibilities

• Process warranty claims on a timely basis for each franchise or distributor.
• Separate warranty repairs and create splits in the business system as appropriate.
• Review technician comments on repair operations to verify they are correct and complete for warranty submission.
• Review parts on repair operations to ensure correctness and engage appropriate parties for corrections when applicable.
• Maintain competency in understanding OEM SRT times, challenging all parties to ensure all time is accounted for as approved for all RO line items.
• Engage Foremen, OEM District Service Manager, and District Technical Manager as needed to ensure appropriate entry or adjustment of technician time in the business system according to standard and agreement.
• Code warranty repairs in the business systems to create claims.
• Return open non-warranty repair operations to Service Administrator for invoicing or invoice to customer accounts.
• Communicate with Central Warranty on resubmission for all rejected claims promptly or receive authorization to write them off.
• Track and/or store warranty parts up to final claim resolution.
• Verify parts have been shipped to the factory or distributor and provide parts/cores scrap list.

Requirements

• High school diploma or general education degree (GED).
• Three months of related experience and/or training; equivalent combination of education and experience.
• Appropriate manufacturer training.

Benefits

We offer exceptional compensation and benefits, including:

• 401K and stock purchase plans.
• Incentives for performance.
• Training and opportunity for advancement.
• A culture that appreciates and rewards excellence, a positive attitude, and integrity.

Pay

Minimum Pay Rate: USD $50,000.00/Year
Maximum Pay Rate: USD $70,000.00/Year