Warranty Administrator

Primary Responsibilities

• Assist the Service Team to accurately code warranty jobs in the Data Management System.
• Review warranty claims for accuracy, completeness and adherence to documentation standards required by the dealership and/or OEM.
• Process and submit warranty claims daily according to dealership and/or OEM specifications for payment.
• Handle rejected claims according to dealership and/or OEM specifications and follow up on outstanding claims.
• Reconcile factory payments to dealership receivables.
• Submit daily requests for corrections to accounting office for outstanding and paid warranty claims.
• Obtain the Service Manager’s approval for claims that must be adjusted to policy expense.
• Proactively communicate with service team/parts team/OEM as appropriate to explain warranty covered, not covered, and ongoing communication and issue resolution. Ensure high level of customer experience and focus.
• Maintain positive working relationships with the service and parts departments.
• Establish and maintain relationships with OEM’s designated warranty representatives.
• Keep abreast on all required OEM announcements, bulletins, communications, recalls, etc.
• Stay current on all required OEM training.
• Other duties as assigned.

Qualifications

• Previous Warranty Administrator experience required
• ADP experience a plus
• Outstanding communication skills
• Professional appearance and work ethic
• Great attitude with a high-energy personality
• Superior customer service skills
• Basic understanding of vehicle systems
• Basic understanding of computer keyboard operations
• Valid driver’s license
• Will Train the right individual - Must have clerical experience.

Benefits

• Competitive pay plan
• 401(k) package
• Medical, dental and vision insurance
• Paid Holidays
• Employee referral program
• Employee discounts on vehicle purchase, parts and service
• Opportunities for growth and advancement