Warranty Administrator

About The Position

As a Warranty Administrator of the Pompano Beach team, you will collaborate closely with the Service Manager to provide essential support to the team. This role assists the Quality team by gathering and auditing warranty failure data. They are responsible for processing and issuing Material Return Authorizations, labor claims, and credits. Additionally, they organize and maintain all Service department records, ensuring smooth operations. Proficient in using the D365 system, the Warranty Administrator ensures data accuracy and completeness. They also play a key role in supporting dealer training programs.

Responsibilities

• Develop a thorough strategic plan to drive business value with foundational considerations for organizational Proficient user of company's data entry system.
• Provide aid and training to all staff with computer-generated functions for the Service department.
• Assist in taking service calls.
• Maintain all flow of paperwork in the Service department.
• Monitor the returns of equipment (e.g., call customers, send letters, etc.).
• Aid quality control for all departments (Production, Engineering, Sales, Purchasing).
• Assist in helping cut costs for warranty and non-warranty situations.
• Process transactions for equipment return and labor claims.
• Assist with organizing and managing Dealer training programs (scheduling, registration, content preparation and duplication, venues, and services for event).

Qualifications & Skills

• High school graduate or equivalent.
• Keyboard skills; accurate data entry.
• Proficient in Microsoft Word, Excel, PowerPoint, and Customer Communication.
• Basic Accounting knowledge is helpful.
• Ability to manage a variety of tasks.
• Exceptional interpersonal skills.
• Highly detail-oriented.
• Well-organized and efficient.
• Collaborative team player.
• Strong critical thinking and sound judgment for escalating key issues.

Benefits

• Medical/Dental/Vision Insurance
• Employee Assistance Program (EAP)
• Disability insurance (STD/LTD)
• 401 (k) with company match
• PTO
• Company defined holidays and two floating holidays for you to use as you choose
• Paid maternity/paternity leave
• Tuition assistance
• Membership reimbursement (wholesale club and gym)
• Employee discounts on our incredible products
• Opportunities to make an impact