Warranty Administrator

Job Duties

• Review documentation generated by the Service Department for all pertinent information required to submit the claim to the factory.
• Interprets and converts all work performed into manufacturers' labor segment codes and the related approved labor reimbursement amounts.
• Complies with any requirements to support the computer claim by providing the necessary supporting documents.
• Investigates in advance of a repair by using the manufacturers' computer systems whether a product is under warranty coverage.
• Reviews status reports.
• Stays abreast of all factory communications that affect the warranty area of the Service Department.
• Contributes to the total Support Center team by maintaining the current job status on all computer service tracking systems when needed.

Job Experience & Qualifications

• A high school diploma or equivalent (GED).
• One to three months related experience and/or training.
• Strong written and verbal communication skills.
• Computer and software skills including Microsoft Office Suite.

Employee Benefits & Rewards

• 8 Paid Holidays & 1 Paid Wellness Day
• Paid Time Off
• Employee Referral Bonus Program
• Medical, Dental & Vision Insurance
• 401k with a Company Match

About The Company

The W.W. Williams Companies were founded in Columbus, Ohio, in 1912. Today, they have a broad portfolio of businesses located throughout the U.S. and Mexico. The companies include CT Power and Guaranteed Truck Service. W.W. Williams offers a full range of industry-leading products, while providing technical/mechanical service and repair, remanufacturing, and warehouse/supply chain management solutions to a varied customer base. Their products and services include diesel engines, transmissions, heavy duty truck repair, transport refrigeration, power generation, and third-party supply chain logistics services. Their customers include on-highway truck fleets, off-highway equipment users, data centers, hospitals, Department of Defense OEMs, vehicle OEMs, U.S. Military, and boat owners, among others. Founded as a small family-owned business, W.W. Williams has evolved into one of the nation's most diversified solutions providers. They are dedicated to helping their customers achieve maximum uptime. W.W. Williams is one of the nation’s largest sales and service networks of industrial power products, with multiple locations across the US and Mexico. They are dedicated to providing highly professional service and strong relationships with their customers. Joining W.W. Williams means growing both personally and professionally in a welcoming, diverse, and inclusive environment. They offer competitive wages and benefits, including AAP/EPE/M/F/Vets/Disabled, DFWP.