Warranty Administrator

About the role

The Warranty Administrator completes all functions involved with compiling and submitting dealer claims for reimbursement of warranty parts and labor for assigned service facilities.

Responsibilities

• Submit pre-authorizations to ensure maximum reimbursement for work performed and the highest possible approval ratio.
• Review pre-authorizations to prevent expiration before claim submission.
• Appeal valid pre-authorizations denied by the manufacturer.
• Reconcile work orders with pre-authorizations and make adjustments as needed to facilitate claim submission.
• Review claims for labor or material adjustments with the service manager/service writer to ensure the customer and appropriate MarineMax departments are aware of their financial obligations.
• Ensure all parts requested by the manufacturer are returned within the specified timeframe.
• Collect warranty credits and negotiate or appeal adverse adjustments to claims implemented by manufacturers.
• Submit accurate and approved claims within the manufacturer’s specified time limits.
• Follow up on dealer claims to ensure timely responses from manufacturers.
• Ensure recall notifications are initiated properly, work is documented, and all work is completed.
• Research sublet orders and other backup information necessary to file appropriate warranty claims.
• Train service writers and parts personnel on proper procedures for warranty repairs, parts ordering, and pre-authorization submission.
• Work closely with the accounting department on warranty receivables to ensure prompt collection of credits due and proper handling of credits.
• Reconcile manufacturer’s credits with both the pre-authorization and the actual cost of work performed.
• Prepare reports showing dollar volume of claims paid, claims requested, elapsed time for claim resolution, and outstanding claims.
• Continuously improve the timely and efficient collection of factory credits.
• Hire, train, motivate, and monitor the performance of warranty staff.
• Perform all other duties as assigned.

Key Result Areas

• Internal and external customer satisfaction
• Warranty revenue
• Accurate warranty/claim paperwork and reports
• Accurate repair order file maintenance
• Effective communication with other MarineMax departments and manufacturers