Warranty Administrator

Responsibilities

• Elevate your career by joining Nextech today!
• Take ownership of critical warranty processes and play a key role in maximizing reimbursement, ensuring compliance, and improving operational efficiency across our HVAC/R service business.
• Analyze and review warranty claims with precision, ensuring alignment with manufacturer guidelines.
• Lead the resolution of denied, disputed, or aged claims—driving resubmissions and recovery efforts.
• Monitor and reconcile warranty receivables to ensure timely and accurate vendor payments.
• Manage warranty invoice ownership within the issue log, ensuring swift resolution and accountability.
• Identify trends in denials, underpayments, and delays—and recommend data-driven improvements.
• Ensure compliance with manufacturer programs, internal policies, and audit standards.
• Collaborate with vendors, suppliers, and internal teams to resolve complex warranty challenges.
• Stay ahead of manufacturer recalls, bulletins, and updates—communicating key changes proactively.
• Maintain and audit warranty documentation for accuracy and completeness.
• Prepare performance metrics and aging reports that inform leadership decisions.
• Support continuous improvement initiatives to enhance warranty operations and outcomes.

Requirements

• 2+ years of experience in warranty administration, billing, or service operations.
• Advanced knowledge of manufacturer claim processing and warranty systems.
• Strong analytical skills with the ability to identify trends and drive improvements.
• Exceptional attention to detail and accuracy in a fast-paced environment.
• Excellent written and verbal communication skills.
• Proven ability to manage vendor relationships and resolve complex issues.
• Advanced proficiency in Microsoft Excel and Office tools.
• Experience in HVAC or a related service industry preferred.
• A high school diploma required; Associate degree strongly preferred.

Qualifications

• Continuously able to work in an office environment.
• Able to operate a computer and other office productivity machinery, such as a copy machine, telephone, and computer printer.
• Occasionally able to lift up to 15 lbs.
• Continuously requires vision, hearing, twisting, and talking.
• Occasionally requires walking, lifting, carrying, reaching, kneeling, pushing/pulling, bending, and crouching.
• Rarely requires climbing.

Skills

• Detail-oriented.
• Strong analytical skills.
• Excellent communication skills.
• Vendor management experience.
• Microsoft Excel proficiency.

Benefits

• Competitive compensation and overtime opportunities.
• Comprehensive health, dental, and vision benefits.
• 401(k) with company match.
• Paid time off and company holidays.
• Career advancement opportunities within a growing national leader.
• Ongoing training and professional development.
• A high-performance culture grounded in integrity, expertise, and customer-first service.

Pay

USD $24.04/Hr.

Schedule

USD $26.19/Hr.