Warranty Administrator

Camping World is seeking a Warranty Administrator to join our growing team.

Responsibilities

• Foster and maintain excellent relations between customers and store
• Answer incoming telephone calls and respond in a courteous and professional manner
• Assist Service Advisor in scheduling service appointments according to scheduling policies
• Greet all incoming customers in a professional and courteous manner
• Assist Service Advisors in write-up of incoming customers' work orders
• Obtain any needed warranty or customer authorization prior to working on unit, including taking pictures, faxing in for authorization, or following all procedures as prescribed in the manufacturer's warranty policy and procedure manuals
• Follow up on all warranty receivables to ensure payment in a timely manner, contacting customers as needed to schedule appointments for special order parts
• Fill in as needed as service dispatcher
• Participate in training as prescribed by management
• Assist Technicians as needed with diagnosis, authorization, or repairs
• Follow up on open work orders as per policy of dealership
• Follow all rules, regulations, and laws with regard to moving dealership-owned or customers' units
• Maintain a clean and safe work environment
• Acknowledge all guidelines and policies as described in the company policy handbook
• Maintain a safe work area for customers and coworkers

Requirements

• High School Diploma or equivalent preferred
• One year of RV experience preferred but not required
• Strong computer skills
• Working knowledge of proper and safe use of equipment
• Excellent organizational and sequencing skills
• Working knowledge of activities, methods, procedures, and policies of the Service Department
• General knowledge of product installation activities
• Valid Driver's License may be required
• Excellent communication and listening skills to resolve issues in a professional and tactful manner over the phone and in person
• Ability to accept additional tasks, duties, and/or direction from management
• Requires some bending, climbing, and kneeling in order to take photographs of various areas of an RV
• May lift up to 25 lbs and/or move up to 50 lbs with assistive devices
• Periods of standing, stooping, crawling, and bending

Pay

The pay range for this role considers several factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. A reasonable estimate of the current base pay range is $30,000 - $50,000 annually. This position is also eligible for variable compensation in addition to base pay, with an estimated annual range of $10,000 - $25,000.

Benefits

• Paid Time Off
• 401(k)
• Employee Assistance Program
• Good Sam Roadside Assistance
• Discounts
• Paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• On-the-job training opportunities
• Comprehensive benefit package including medical, dental, and vision (for full-time associates)
• Access to dental and vision coverage (for part-time associates)