Warehouse Operations Manager I

Responsibilities

• Develops a strategic plan in conjunction with the General Manager to ensure the efficient and cost effective operation and utilization of the facility.
• Ensures efficient shipping and receiving work schedules to meet operational goals.
• Directs the operations of the warehouse supervisors and warehouse personnel.
• Oversees all inbound and outbound shipments to ensure they are correct and carried out in a timely fashion.
• Audits compliance of both internal and external SOP’s.
• Ensures that equipment is utilized in the most efficient manner.
• Reviews the daily work objective and determines productivity requirements to produce during the shift to meet the overall building objectives.
• Plans long-term labor needs based on sales, forecasts and historical data.
• Makes recommendations to the General Manager on programs to improve warehouse operations.

Financials

• Understands how day to day decisions impact financial outcomes.
• Open to learning financial aspects of the business including, but not limited to, budgeting, forecasting, reading GL, Flash, and P&L.
• Runs productivity and labor reports to analyze gaps in performance.

Employee Relations/Development

• Ensures the daily pre-shift meetings cover previous productivity, operational problems, forecasting workload and any other pertinent company information.
• Safeguards proper staffing and supports hiring for all facility operations.
• Safeguards and supports the onboarding of all new employees; completing required paperwork and following a structured training schedule.
• Produces and effectively communicates department goals and individual performance goals that ensure the facility achieves operational success.
• Manages and maintains good human resources practices with direct reports, and adherence to established corporate and department policies and procedures.
• Works with the General Manager and Human Resources to resolve employee relation issues, discipline actions, problem resolution and terminations.
• Provides feedback, coaching, guidance, and recognition to enhance other’s skill development.
• Acts as a role model for the department in support of corporate purpose, vision, and values.
• Provides regular coaching and feedback on performance, prepares and presents formal performance appraisals and makes recommendations and approve annual compensation increases.
• Exhibits a commitment to self-development by staying current on information, tools, and systems.

Safety and Security

• Ensures the safe, clean and efficient operation of the warehouse to meet service standards.
• Supports and participates in all safety initiatives in the facility.
• Implements safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA, FDA, AIB or ASI standards.
• Performs safety observations to coach employees on safety procedures.
• Implements the necessary improvements to procedures and facility to prevent re-occurring accidents.
• Prevents associate incident and injury by overseeing accident investigations, assessing root cause analysis and implementing necessary improvements.
• Responsible for the management of equipment and coordinates the maintenance of equipment with local vendor.

Qualifications

• Bachelor’s Degree in Supply Chain, Business or related field preferred.
• 5+ years of supervisory experience in a warehouse or distribution environment.
• Experience with Warehouse Management Systems (Manhattan preferred).
• Working knowledge of Microsoft Office applications.
• Working knowledge of warehouse / mechanical equipment.
• Working knowledge of OSHA, DOT, HAZMAT, FDA regulations and the willingness to become certified in one or more of these areas as necessary.
• Ability to work in fast paced environment.
• Ability to handle changing priorities and use good judgment in stressful situations.
• Experience with seasonal work forces is a plus, but not required.
• Experience with or desire to learn performance metrics, process improvement, and Lean/Six Sigma tools.
• Excellent talent management and team building skills.
• Excellent verbal, non-verbal, and written communication skills.
• Excellent customer service skills specifically with external clients.
• Excellent analytical and mathematical skills.
• Bilingual English/Spanish preferred.
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
• Must be able to stand/walk for up to 10-12 hours.
• Lift and move totes up to 50 pounds.
• Regular bending, lifting, stretching and reaching both below the waist and above the head.
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.

Pay and Benefits

• The base salary range for this position is $88,408.32 - $117,877.76.
• This position is also eligible for an annual discretionary bonus, targeted at 7.5%.
• NFI takes into consideration applicants' qualifications, experience, education, geographic location, when determining a starting rate of pay.
• Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off (Sick Leave/Vacation Time), and Paid Parental Leave, among other benefit plan options.