WAREHOUSE ASSOC II - SSC

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits, and a belief that every employee deserves a productive life outside of work.

About the role

Dal-Tile is seeking a Customer Service/Warehouse Associate to perform a variety of customer service, office administration, and warehouse duties related to the operation of the Sales Service Center.

Responsibilities

• Service walk-in customers, assist in determining order requirements, answer inquiries, provide samples, and complete sales transactions.
• Address and resolve customer complaints (returns and order errors).
• Process payments and receipts, reconcile DSRs and cash box, prepare bank deposits, balance petty cash, prepare performance reports, update customer master file, and create vendor orders.
• Enter customer orders, create plant/RDC orders, and complete stock replenishment orders.
• Prepare sales slips and produce daily sales reports.
• Pull and assemble customer orders, check outbound orders for accuracy, conduct inventory stock checks, restock and label vendor products, maintain displays, move and replenish material, and conduct daily cycle counts.
• Receive and unload inbound material, process inbound shipments, stock material, process customer returns, and notify management of damaged shipments for freight claims.
• Operate crane and forklift equipment.
• Maintain clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance.
• Maintain a safe working environment by obeying all safety rules and reporting accidents, unsafe conditions, and acts to management.
• Perform other related duties as required.

Requirements

• High School diploma or equivalent experience.
• 1+ years of customer service and warehouse experience.
• Forklift experience.

Skills

• Organization
• Math
• Time management
• Computer skills
• Detail-oriented
• Customer service
• Safety conscious

Physical Demands

• Regularly required to stand, use hands, and reach with hands and arms.
• Required to walk, stoop, kneel, crouch, or crawl.
• May sit, climb, balance, talk, or hear.
• Ability to regularly lift up to 15-30 lbs; occasionally required to safely lift up to 70 lbs.
• Tile boxes or other material longer than 36 inches or more than 70 lbs in weight require a team lift.
• Specific vision abilities include close vision, peripheral vision, and the ability to adjust focus.

Reasonable accommodations may be made to enable individuals with disabilities.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

Dal-Tile is a proud supporter of our U.S. military, veterans, and their families. Active military, transitioning service members, and veterans are strongly encouraged to apply.