VP, Professional Services Delivery
About Kinaxis: a global leader in modern supply chain orchestration. Founded in 1984, we’ve grown from three engineers to over 2,000 employees across six global offices. Our AI-infused platform provides full transparency and visibility across end-to-end supply chains, enabling customers to make faster, better decisions. Trusted by renowned brands like Lockheed Martin, Unilever, P&G, ExxonMobil, and Cisco, we support more than 40,000 users in over 100 countries.
About the role
The Vice President, Professional Services leads Kinaxis’ North America Professional Services team, ensuring successful delivery of complex enterprise software implementations and outcomes for customers. This senior leadership role drives customer value realization, delivery excellence, operational performance, and organizational capability across a portfolio of strategic engagements. The VP partners closely with Sales, Customer Success, Product, Support, and strategic partners to ensure measurable business value while scaling the services organization.
Responsibilities
- Provide strategic leadership and direction for the North America Professional Services team, building and developing high-performing leaders and delivery teams.
- Oversee successful delivery of enterprise software implementations, ensuring projects are on time, within budget, and meet quality standards.
- Partner with customers and internal teams to drive satisfaction, platform adoption, and long-term value realization; serve as executive sponsor for strategic relationships.
- Lead the regional Professional Services business with financial and operational discipline, including delivery performance, resource planning, utilization, project profitability, and forecasting.
- Drive consistent use of methodologies, governance practices, tools, and metrics to improve scalability, predictability, and delivery quality.
- Proactively identify and manage operational risks, resource constraints, and delivery challenges with executive intervention.
- Collaborate with Product, Sales, Customer Success, Support, Finance, HR, and strategic partners to deliver an integrated customer experience.
- Champion adoption of new technologies, including AI-enabled delivery capabilities, to improve efficiency and customer outcomes.
- Shape the future of Professional Services through innovation, continuous improvement, and scalable delivery models.
- Travel as needed to support project engagements, executive customer interactions, partner alignment, and internal leadership activities.
Requirements
- 15+ years of progressive experience in Professional Services, Consulting, Enterprise Software, or SaaS organizations.
- 10+ years’ experience leading delivery teams and leaders.
- Proven track record supporting and scaling a $50M+ Professional Services portfolio.
- Strong commercial and operational acumen, including revenue, utilization, forecasting, resource planning, margin management, and delivery performance.
- Experience working with strategic system integrators, subcontractor partners, and broader delivery ecosystems.
- Deep understanding of enterprise software implementation methodologies and customer delivery best practices.
- Demonstrated ability to lead through change, ambiguity, growth, and evolving customer expectations while maintaining team engagement and delivery discipline.
- Exceptional executive communication, stakeholder management, and relationship-building capabilities.
- Extensive knowledge of the supply chain industry, market conditions, customer transformation needs, and competitive dynamics.
- Experience leveraging AI, automation, or scalable delivery models to improve services effectiveness (preferred).
Benefits
- Flexible vacation and company-wide days off (Kinaxis Days).
- Flexible work options.
- Physical and mental well-being programs.
- Regularly scheduled virtual fitness classes.
- Mentorship programs, training, and career development.
- Recognition programs and referral rewards.
- Hackathons.
Location: Remote (anywhere in the United States).