VP, Professional Services Delivery

About the Company

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. Founded in 1984, we have grown from a team of three engineers to a global organization with over 2,000 employees across six offices worldwide. Our AI-infused platform provides full transparency and visibility across end-to-end supply chains, enabling customers to make faster, better decisions. We work with renowned global brands, including Lockheed Martin, Unilever, P&G, ExxonMobil, and Cisco, to navigate volatility and disruption.

About the Role

This is a remote position based anywhere in the United States. The Vice President, Professional Services will lead Kinaxis’ North America Professional Services team, ensuring the successful delivery of complex enterprise software implementations and outcomes for customers. This senior leadership role is central to how customers realize value from their investment in Kinaxis, driving customer outcomes, delivery excellence, operational performance, and organizational capability across a portfolio of strategic engagements.

Responsibilities

• Lead, coach, and develop a high-performing North America Professional Services organization, fostering a culture of accountability, collaboration, innovation, and customer focus.
• Oversee the successful delivery of enterprise software implementations, ensuring projects are completed on time, within budget, and to the highest quality standards.
• Partner with customers and internal teams to ensure satisfaction, platform adoption, and long-term value realization, serving as an executive sponsor for strategic relationships.
• Drive operational excellence and scale delivery with strong financial and operational discipline, including resource planning, utilization, project profitability, and forecasting.
• Proactively identify and manage operational risks, resource constraints, and delivery challenges with executive intervention.
• Collaborate with Product, Sales, Customer Success, Support, Finance, HR, and strategic partners to deliver an integrated customer experience.
• Build and maintain relationships with strategic partners to ensure successful execution across Kinaxis-led, partner-led, and joint delivery engagements.
• Champion adoption of new technologies, including AI-enabled delivery capabilities, to improve efficiency and customer outcomes.
• Shape the future of Professional Services through innovation, continuous improvement, and scalable delivery models.

Requirements

• 15+ years of progressive experience in Professional Services, Consulting, Enterprise Software, or SaaS organizations, including 10+ years leading delivery teams and leaders.
• Proven track record of supporting and scaling a $50M+ Professional Services portfolio.
• Strong commercial and operational acumen, including experience with revenue, utilization, forecasting, resource planning, margin management, and delivery performance.
• Experience working with strategic system integrators, subcontractor partners, and broader delivery ecosystems.
• Deep understanding of enterprise software implementation methodologies and customer delivery best practices.
• Demonstrated ability to lead through change, ambiguity, growth, and evolving customer expectations while maintaining team engagement and delivery discipline.
• Exceptional executive communication, stakeholder management, and relationship-building capabilities.
• Extensive knowledge of the supply chain industry, market conditions, customer transformation needs, and competitive dynamics.
• Experience leveraging AI, automation, or scalable delivery models to improve services effectiveness is preferred.
• Willingness to travel as needed for project engagements, executive customer interactions, partner alignment, and internal leadership activities.

Why Join Us

• Work with impact: Our platform directly powers global supply chains, enabling outcomes like stocked store shelves and available medications.
• Collaborate with Fortune 500 brands, including Lockheed Martin, Unilever, P&G, ExxonMobil, and Cisco.
• Contribute to a company committed to diversity, equity, inclusion, and sustainability, with initiatives like unconscious bias training and a net-zero operations strategy.

Benefits

• Flexible vacation and company-wide days off (Kinaxis Days).
• Flexible work options.
• Physical and mental well-being programs, including virtual fitness classes.
• Mentorship programs, training, and career development opportunities.
• Recognition programs and referral rewards.
• Hackathons and innovation initiatives.