VP, Professional Services Delivery

About Kinaxis

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. Our powerful, AI-infused platform provides full transparency and visibility across end-to-end supply chains, enabling customers to make faster, better decisions. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

Founded in 1984, Kinaxis has grown from a team of three engineers to a global organization with over 2,000 employees across six global offices. We work with renowned global brands such as Lockheed Martin, Unilever, P&G, ExxonMobil, and Cisco to solve some of the biggest challenges facing supply chains today.

About The Role

The Vice President, Professional Services is responsible for leading Kinaxis’ North America Professional Services team and ensuring successful delivery of complex enterprise software implementations and outcomes for our customers. This senior leadership role drives customer value realization, delivery excellence, operational performance, and organizational capability across a portfolio of strategic customer engagements.

This position is ideal for an experienced services executive who has led large-scale consulting or software delivery organizations and is passionate about developing high-performing teams, strengthening customer relationships, and delivering results in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a high-performing North America Professional Services organization, fostering a culture of accountability, collaboration, innovation, and customer focus.
• Oversee the successful delivery of enterprise software implementations, ensuring projects are completed on time, within budget, and to the highest quality standards.
• Partner with customers and internal teams to ensure customer satisfaction, platform adoption, and long-term value realization.
• Serve as an executive sponsor for strategic customer relationships, helping navigate complex challenges and ensuring successful business outcomes.
• Drive operational excellence and scale delivery with strong financial and operational discipline, including resource planning, utilization, project profitability, forecasting, and performance metrics.
• Proactively identify and manage operational risks, resource constraints, and delivery challenges with executive intervention.
• Partner closely with Product, Sales, Customer Success, Support, Finance, HR, and other stakeholders to deliver an integrated customer experience.
• Build and maintain strong relationships with strategic partners to ensure successful execution across Kinaxis-led, partner-led, and joint delivery engagements.
• Champion adoption of new technologies, including AI-enabled delivery capabilities, to improve efficiency and customer outcomes.
• Shape the future of Professional Services through innovation, continuous improvement, and scalable delivery models.

Requirements

• 15+ years of progressive experience in Professional Services, Consulting, Enterprise Software, or SaaS organizations, including 10+ years leading delivery teams and leaders.
• Proven track record of supporting and scaling a $50M+ Professional Services portfolio.
• Strong commercial and operational acumen, including experience with revenue, utilization, forecasting, resource planning, margin management, and delivery performance.
• Experience working with strategic system integrators, subcontractor partners, and broader delivery ecosystems.
• Deep understanding of enterprise software implementation methodologies and customer delivery best practices.
• Demonstrated ability to lead through change, ambiguity, growth, and evolving customer expectations while maintaining team engagement and delivery discipline.
• Exceptional executive communication, stakeholder management, and relationship-building capabilities.
• Extensive knowledge of the supply chain industry, market conditions, customer transformation needs, and competitive dynamics.
• Experience leveraging AI, automation, or scalable delivery models to improve services effectiveness is preferred.
• Willingness to travel as needed to support project engagements, executive customer interactions, partner alignment, and internal leadership activities.

Location

This is a remote position. You can work from home and be located anywhere in the United States.

Benefits

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

Impact

Our platform directly helps companies power the world’s supply chains. We see the results of our work in everyday life—stocked store shelves, available medications, and more. You’ll collaborate with Fortune 500 brands like Lockheed Martin, Unilever, P&G, ExxonMobil, and Cisco to drive meaningful change.

Kinaxis is committed to social responsibility, with initiatives focused on diversity, equity, and inclusion, sustainability, and community involvement.