VP, Professional Services Delivery

About the Company

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. Founded in 1984, we have grown from a team of three engineers to a global organization with over 2,000 employees across six offices worldwide. Our AI-infused platform provides full transparency and visibility across end-to-end supply chains, enabling customers to make faster, better decisions. Trusted by renowned global brands, we help companies navigate volatility and disruption with agility and predictability. With more than 40,000 users in over 100 countries, we continue to innovate and revolutionize supply chain management.

About the Role

This is a remote position available to candidates located anywhere in the United States. The Vice President, Professional Services will lead Kinaxis’ North America Professional Services team, ensuring the successful delivery of complex enterprise software implementations and outcomes for customers. This senior leadership role is central to how customers realize value from their investment in Kinaxis. The VP will drive customer outcomes, delivery excellence, operational performance, and organizational capability across a portfolio of strategic customer engagements.

Working closely with Sales, Customer Success, Product, Support, and strategic partners, this leader will ensure customers achieve measurable business value while supporting the growth, scale, and evolution of the services organization. This role is ideal for an experienced services executive passionate about developing high-performing teams, strengthening customer relationships, and delivering results in a fast-paced environment.

Responsibilities

• Lead, coach, and develop a high-performing North America Professional Services organization, fostering a culture of accountability, collaboration, innovation, and customer focus.
• Oversee the successful delivery of enterprise software implementations, ensuring projects are completed on time, within budget, and to the highest quality standards.
• Partner with customers and internal teams to ensure satisfaction, platform adoption, and long-term value realization.
• Serve as an executive sponsor for strategic customer relationships, helping navigate complex challenges and ensuring successful business outcomes.
• Drive operational excellence and scale delivery with strong financial and operational discipline, including resource planning, utilization, project profitability, forecasting, and performance metrics.
• Proactively identify and manage operational risks, resource constraints, and delivery challenges with executive intervention.
• Scale through partnerships and cross-functional alignment by collaborating with Product, Sales, Customer Success, Support, Finance, HR, and strategic partners.
• Champion adoption of new technologies, including AI-enabled delivery capabilities, to improve efficiency and customer outcomes.
• Shape the future of Professional Services through innovation, continuous improvement, and scalable delivery models.
• Travel as needed to support project engagements, executive customer interactions, partner alignment, and internal leadership activities.

Requirements

• 15+ years of progressive experience in Professional Services, Consulting, Enterprise Software, or SaaS organizations, including 10+ years leading delivery teams and leaders.
• Proven track record of supporting and scaling a $50M+ Professional Services portfolio.
• Strong commercial and operational acumen, including experience with revenue, utilization, forecasting, resource planning, margin management, and delivery performance.
• Experience working with strategic system integrators, subcontractor partners, and broader delivery ecosystems.
• Deep understanding of enterprise software implementation methodologies and customer delivery best practices.
• Demonstrated ability to lead through change, ambiguity, growth, and evolving customer expectations while maintaining team engagement and delivery discipline.
• Exceptional executive communication, stakeholder management, and relationship-building capabilities.
• Extensive knowledge of the supply chain industry, market conditions, customer transformation needs, and competitive dynamics.
• Experience leveraging AI, automation, or scalable delivery models to improve services effectiveness is preferred.
• Willingness to travel as needed for project engagements, customer interactions, partner alignment, and internal leadership activities.

Benefits

• Flexible vacation and company-wide days off (Kinaxis Days).
• Flexible work options.
• Physical and mental well-being programs.
• Regularly scheduled virtual fitness classes.
• Mentorship programs, training, and career development opportunities.
• Recognition programs and referral rewards.
• Hackathons and innovation initiatives.

Company Impact

• Work with a platform that directly powers global supply chains, impacting store shelves, medication availability, and more.
• Collaborate with Fortune 500 brands such as Lockheed Martin, Unilever, P&G, ExxonMobil, and Cisco.
• Contribute to social responsibility initiatives, including Diversity, Equity, and Inclusion programs, sustainability efforts, and community involvement.