VP, Professional Services Delivery

About the Company

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains and supporting the people who manage them. Our powerful, AI-infused platform provides full transparency and visibility across end-to-end supply chains, enabling customers to make faster, better decisions. With over 2,000 employees worldwide and more than 40,000 users in over 100 countries, we help renowned global brands navigate volatility and disruption. As winners of several Top Employer awards, we are committed to solving some of the biggest challenges facing supply chains today.

About the Role

This is a remote position available to candidates located anywhere in the United States. The Vice President, Professional Services will lead Kinaxis’ North America Professional Services team, ensuring the successful delivery of complex enterprise software implementations and outcomes for customers. This senior leadership role is central to how customers realize value from their investment in Kinaxis, driving customer outcomes, delivery excellence, operational performance, and organizational capability across a portfolio of strategic engagements.

Responsibilities

• Lead, coach, and develop a high-performing North America Professional Services organization, fostering a culture of accountability, collaboration, innovation, and customer focus.
• Oversee the successful delivery of enterprise software implementations, ensuring projects are on time, within budget, and meet the highest quality standards.
• Partner with customers and internal teams to drive satisfaction, platform adoption, and long-term value realization, serving as an executive sponsor for strategic relationships.
• Drive operational excellence and scale delivery with strong financial and operational discipline, including resource planning, utilization, project profitability, and forecasting.
• Proactively identify and manage operational risks, resource constraints, and delivery challenges with executive intervention.
• Collaborate with Product, Sales, Customer Success, Support, Finance, HR, and strategic partners to deliver an integrated customer experience.
• Build and maintain relationships with strategic partners to ensure successful execution across Kinaxis-led, partner-led, and joint delivery engagements.
• Champion adoption of new technologies, including AI-enabled delivery capabilities, to improve efficiency and customer outcomes.
• Shape the future of Professional Services through innovation, continuous improvement, and scalable delivery models.

Requirements

• 15+ years of progressive experience in Professional Services, Consulting, Enterprise Software, or SaaS organizations, including 10+ years leading delivery teams and leaders.
• Proven track record supporting and scaling a $50M+ Professional Services portfolio.
• Strong commercial and operational acumen, including experience with revenue, utilization, forecasting, resource planning, margin management, and delivery performance.
• Experience working with strategic system integrators, subcontractor partners, and broader delivery ecosystems.
• Deep understanding of enterprise software implementation methodologies and customer delivery best practices.
• Demonstrated ability to lead through change, ambiguity, growth, and evolving customer expectations while maintaining team engagement and delivery discipline.
• Exceptional executive communication, stakeholder management, and relationship-building capabilities.
• Extensive knowledge of the supply chain industry, market conditions, customer transformation needs, and competitive dynamics.
• Experience leveraging AI, automation, or scalable delivery models to improve services effectiveness is preferred.
• Willingness to travel as needed for project engagements, executive customer interactions, partner alignment, and internal leadership activities.

Why Join Us

• Work with impact: Our platform directly powers global supply chains, enabling real-world outcomes like stocked store shelves and available medications.
• Collaborate with Fortune 500 brands, including Lockheed Martin, Unilever, P&G, ExxonMobil, and Cisco.
• Contribute to a company committed to diversity, equity, inclusion, and sustainability, with initiatives like unconscious bias training and a net-zero operations strategy.

Benefits

• Flexible vacation and company-wide days off (Kinaxis Days).
• Flexible work options.
• Physical and mental well-being programs, including virtual fitness classes.
• Mentorship programs, training, and career development opportunities.
• Recognition programs and referral rewards.
• Hackathons and innovation initiatives.