VP of Operations (Bilingual Spanish)

About the Role

As our Vice President of Operations, you'll serve as Verde's senior field operations leader, partnering closely with our Chief Operating Officer to execute the company's operational strategy across every region. You'll directly lead Operations Directors, Managers, and Supervisors while ensuring our customers receive consistent, high-quality service and our teams have the leadership they deserve. Approximately 75% of your time will be spent in the field, working alongside our leaders and customers to turn strategy into measurable results.

Responsibilities

• Building Great Leaders
  • Coach, mentor, and develop Operations Directors, Managers, and Supervisors through regular one-on-ones and leadership meetings.
  • Recruit, hire, and retain exceptional operational leaders.
  • Build succession plans that strengthen Verde's future.
  • Foster an engaged, inclusive, and high-performing leadership culture.
• Driving Operational Excellence
  • Execute company-wide operational standards established by the Governance Team and COO.
  • Ensure consistency across staffing, onboarding, quality inspections, training, route cards, and service delivery.
  • Identify execution gaps and work directly with field leaders to solve them.
• Leading in the Field
  • Conduct Leadership Visit Reports, Joint Inspections, and quarterly operational audits.
  • Support major customer implementations, acquisitions, and operational transitions.
  • Partner with Sales during RFP walkthroughs and operational planning.
  • Serve as the executive operational leader during critical customer situations.
• Strengthening Customer Partnerships
  • Build and maintain executive-level relationships with Verde's largest customers.
  • Support Quarterly Business Reviews.
  • Coach Operations Directors on customer engagement and long-term relationship management.
• Owning Business Performance
  • Partner with Finance to deliver regional financial performance.
  • Support staffing strategies, labor planning, and operational budgeting.
  • Utilize operational dashboards, HeySage, ADP, and reporting tools to drive accountability and continuous improvement.
• Core Values
  • Safety: Champion a safety-first culture by partnering with EHS, holding leaders accountable, supporting ongoing training, and driving our goal of zero preventable incidents.
  • Sustainability: Help ensure Verde's sustainability initiatives are consistently executed across every operation while partnering with Procurement and Operations to deliver environmentally responsible solutions.
  • Social Impact: Champion Verde's Mission, Vision, and Core Values while mentoring future leaders, supporting our Emerging Leaders Program, and building inclusive, engaged teams.
  • Awesomeness: Inspire accountability, celebrate wins, remove barriers, and create an environment where people enjoy coming to work while delivering exceptional service.

What Success Looks Like

• Strong financial performance through labor and budget management
• Joint Inspection scores averaging 4.0 or higher
• Customer Satisfaction (CSAT) scores averaging 4.0 or higher
• Gallup Q12 Employee Engagement scores averaging 4.0 or higher
• Maintaining a Total Recordable Incident Rate (TRIR) below 1.0

Requirements

• Bachelor's degree preferred or equivalent executive leadership experience
• 8+ years of progressive operations leadership in multi-site service organizations
• Bilingual proficiency required: English and Spanish (reading, writing, and speaking)
• Proven success leading leaders across multiple geographic regions
• Strong financial and P&L management experience
• Demonstrated ability to build, coach, and develop high-performing leadership teams
• Executive-level customer relationship experience
• Exceptional communication, coaching, and strategic leadership skills
• Proficiency with Microsoft Office and operational technology platforms
• OSHA 10 certification (or ability to obtain before start)
• Willingness to travel approximately 75%, including extended travel during customer transitions and acquisitions

Why Join Verde?

We're building something different. At Verde, leadership isn't measured by how many people report to you—it's measured by how many people grow because of you. You'll have the opportunity to shape operations across the company, influence strategic decisions, develop future leaders, and create lasting impact for our employees and customers. You'll join a team that believes ownership beats micromanagement, collaboration beats ego, and great culture creates great results.