Regional Director of Operations (Bilingual Spanish)

HSS Hospitality Staffing Solutions is the largest national hospitality staffing company, serving over 900 hotels nationwide. We are seeking a Regional Director of Operations to support our team in the Southern Florida area, including Ft. Lauderdale, Jacksonville, and Miami locations.

About the role

The Regional Director is a senior-level business leader responsible for operations, relationship management, sales, overall satisfaction, and profitable growth of HSS. This role determines strategic priorities by understanding client business needs and orchestrating HSS resources to meet and exceed those needs. The position requires strong relationships at high levels of the organization and the ability to create value-added links between clients and HSS senior management. Key focus areas include effective hiring decisions, exceeding financial goals, operational structure planning, leadership development, and staff retention.

Responsibilities

• Oversee operations, relationship management, sales, and accounts operations structure for assigned accounts, setting strategy and direction for the region.
• Proactively contribute to and support the company’s direction.
• Develop business plans and strategies to drive diversification of business by customer and HSS services, helping clients achieve their objectives.
• Deliver business through research, lead generation, prospecting, networking, and in-person appointments with new, reactivated, and existing customers.
• Coordinate and guide hiring and staffing of personnel with the recruiting team, including determining terminations when necessary.
• Ensure quality cleanliness at each account, participate in and oversee quality audit programs, training, and staffing needs.
• Initiate and implement training practices for operations, sales, and management staff.
• Provide leadership and career development through mentoring, training, and delivering high-level risk mitigation and problem-solving techniques.
• Meet all deadlines for bids, proposals, and presentations.
• Coordinate, supervise, and approve the region’s budget, including expenses and variable overhead items, with profit and loss responsibility.
• Monitor and ensure adherence to HSS policies and procedures.
• Conduct annual performance and salary reviews.
• Maintain strong partnerships with HSS product lines, communicating client service priorities and business opportunities.
• Travel 75% or more as required.
• Perform additional tasks as assigned by the VP or HSS Executive Team.

Requirements

• Bachelor’s degree in marketing, business administration, economics, or finance; MBA is a strong plus.
• 5+ years of business-related management experience for national programs and large accounts, preferably in a service industry.
• Proven and profitable track record in management, sales management, or customer service management in a related field.
• Ability to determine, consult, and implement sales and operational delivery efforts.
• Demonstrated ability to guide, direct, and motivate others.
• Sound business judgment and strong business presentation skills.
• Willingness to work weekends and holidays as needed.
• Previous experience servicing, supporting, developing, or generating major accounts.

Pay

The pay range for this position is $81,000–$85,000 annually. This range represents the minimum and maximum pay HSS reasonably and in good faith believes it will pay for this role at the time of posting.

Additional Compensation

• Eligible for commissions and/or bonuses.
• Expenses covered for work-related travel, including a car allowance.

Benefits

• Medical, dental, and vision insurance.
• Short-term disability coverage.
• Supplemental life insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• Company-paid life and long-term disability insurance.
• 401(k) plan with company match.
• Paid Time Off (PTO): 15 days during the first year of employment.
• 7 paid holidays.