Volunteer Role: Merchandise Lead

Key Responsibilities

• Research and compare pricing from local vendors, printers, and drop-shipping companies.
• Establish relationships with reliable partners for apparel, accessories, and custom items.
• Identify opportunities for limited-edition items tied to programs, events, or awareness campaigns.
• Work with graphic designers (internal or external) to create merchandise designs.
• Manage design files, proofs, and approvals.
• Set up and oversee an Etsy shop and LTF’s online storefront.
• Upload products, write descriptions, manage categories, and maintain a polished shop appearance.
• Ensure pricing includes fair margins to support LTF programs.
• Cook with vendors or drop-shipping services to ensure smooth order processing.
• Maintain order quality and collect customer feedback.
• Track sales numbers and inventory (if applicable).

Reporting & Collaboration

• Provide monthly updates to the Executive Director and Marketing Committee Chair on sales, best-selling items, and performance trends.
• Work with the Marketing and Development Committees to promote merch during campaigns, events, and outreach.
• Suggest new product ideas and seasonal launches.

Qualifications

• Experience in e-commerce, Etsy, or online shop management preferred.
• Strong eye for branding, design, and product quality.
• Basic understanding of pricing, margins, and online merchandising.
• Organized, reliable, and comfortable coordinating vendors and designers.