Volunteer Intake Specialist (2 Openings)

About LoopRoots Foundation

The LoopRoots Foundation is a national nonprofit organization dedicated to helping individuals and families impacted by domestic violence, sexual violence, human trafficking, justice involvement, housing instability, and other life challenges. We provide compassionate, coordinated services through transportation assistance, survivor support, workforce development, housing resources, and community partnerships.

Founded in 2025, the LoopRoots Foundation operates nationally with an initial focus on underserved communities. Our key initiatives include:

• LoopConnect: A ride credit sponsorship platform providing free or subsidized rides to prison visitation facilities.
• LoopTalk: A HIPAA-compliant virtual therapy program offering trauma-informed mental health care to justice-impacted individuals and caregivers, including children.
• LoopTroop Rideshare Partnership: Collaboration with the LoopTroop Rideshare platform to ensure families have access to safe, reliable, and culturally competent transportation services.

The LoopRoots Foundation is committed to using community-based, technology-enabled tools to restore dignity, promote healing, and reduce generational harm. All programs are offered without discrimination to build a supportive ecosystem for families across the U.S.

About the Role

We are seeking three compassionate and organized Volunteer Intake Specialists to serve as the first point of contact for individuals seeking assistance through LoopRoots Foundation. This role plays a vital part in creating a positive first experience for participants by monitoring the intake mailbox, acknowledging inquiries, organizing client information, and ensuring requests are routed to the appropriate program or team.

This position is ideal for individuals who enjoy helping others, staying organized, and supporting mission-driven work in a collaborative remote environment.

Time Commitment: 15–25 hours per week (flexible schedule).

Responsibilities

• Monitor the shared Intake mailbox during scheduled volunteer hours.
• Review new inquiries received through the website and email.
• Send initial responses using approved templates.
• Create and update participant records in Zoho CRM.
• Verify that intake submissions contain the required information.
• Route inquiries to the appropriate department or program.
• Assign follow-up tasks when appropriate.
• Maintain accurate documentation and notes.
• Escalate urgent situations according to organizational procedures.
• Maintain confidentiality and professionalism at all times.

Qualifications

• Strong written communication skills.
• Excellent attention to detail.
• Organized and dependable.
• Comfortable using email and web-based software.
• Willingness to learn Zoho CRM.
• Ability to work independently while collaborating with a remote team.
• Customer service, nonprofit, administrative, healthcare, or case management experience is helpful but not required.

Training Provided

• Onboarding and training on LoopRoots Foundation programs and services.
• Zoho CRM training.
• Intake procedures and workflows.
• Confidentiality and data privacy.
• Communication standards.
• Client routing procedures.
• Internal systems and documentation.

Growth Opportunity

As LoopRoots Foundation continues to expand, this volunteer position may have the opportunity to transition into a paid role based on organizational needs, available funding, performance, and ongoing commitment. While a paid position is not guaranteed, we are committed to recognizing dedicated volunteers and creating opportunities for growth within the organization.