Outreach & Intake Specialist II

Job Purpose

Ensure delivery of services to aide in the prevention of homelessness by promoting and developing awareness of the program and conducting full eligibility screenings of Veterans.

Responsibilities

• Conduct outreach and networking activities in the community; such as stand-downs, tent cities, bus stations, shelters, under bridges etc.
• Provide presentations at various community groups within the greater metropolitan and surrounding area.
• Promote the success and reputation of the Supportive Services for Veteran Families program.
• Conduct initial eligibility screening of Veterans seeking program assistance.
• Provide general information and community referrals to Veterans not meeting program eligibility requirements and/or Veterans not scheduled with a Case Manager due to program capacity.
• Set up initial client file for Veterans being assigned to Case Manager.
• Prepare reports as requested by Lead Outreach and Intake Specialist, Program Manager or Site Coordinator.
• Other duties as assigned.
• Demonstrate exceptional customer service by placing the child, family, Veteran or client first to support the mission to “Empower people to build better lives for themselves, their families, and their communities.”

Qualifications

• Education: High School Diploma or equivalent.
• Experience: 1+ years in a customer service focused environment. Experience with homeless, low‑income, veterans & their families is a strong plus; experience as OIS I preferred.
• Attendance: Must maintain regular and acceptable attendance as determined by the employer.
• Licenses: Driver’s License with clear record.
• Vehicle: Must have daily use of a vehicle without prior notice.
• Other: Must be available and willing to travel to various locations as the business need dictates.