Outreach & Intake Specialist II

About the Role

Ensure delivery of services to aid in the prevention of homelessness by promoting and developing awareness of the program and conducting full eligibility screenings of Veterans.

Responsibilities

• Conduct outreach and networking activities in the community, such as stand-downs, tent cities, bus stations, shelters, and under bridges.
• Provide presentations at various community groups within the greater metropolitan and surrounding area.
• Promote the success and reputation of the Supportive Services for Veteran Families program.
• Conduct initial eligibility screening of Veterans seeking program assistance.
• Provide general information and community referrals to Veterans not meeting program eligibility requirements and/or Veterans not scheduled with a Case Manager due to program capacity.
• Set up initial client file for Veterans being assigned to a Case Manager.
• Prepare reports as requested by Lead Outreach and Intake Specialist, Program Manager, or Site Coordinator.
• Other duties as assigned.
• Demonstrate exceptional customer service in everything you do by placing the child, family, Veteran, or client first to support the mission to "Empower people to build better lives for themselves, their families, and their communities."

Requirements

• High School Diploma or equivalent.
• 1+ years in a customer service-focused environment.
• Experience with homeless, low-income, veterans, and their families is a strong plus; experience as OIS I preferred.
• Must maintain regular and acceptable attendance as determined by the employer.
• Valid Driver’s License with a clear record.
• Must have daily use of a vehicle without prior notice.
• Must be available and willing to travel to various locations as business needs dictate.