Volunteer and Visitor Services Coordinator

VOLUNTEER MANAGEMENT

• Recruitment & Retention
• Follow up on requests for information concerning the volunteer program via emails, phone calls, tours and visits
• Encourage team building by promoting employee and volunteer interaction
• Work with Preserve employees to ensure volunteer needs and concerns are addressed
• Create a program of ongoing engagement through field trips and special events that provide quality experiences to the volunteers
• Onboarding
• Design and distribute volunteer program information, including the general handbook, policies manual and department-specific handbooks
• Complete appropriate personnel paperwork and ensure proper background checks
• MATCH volunteer candidates with appropriate project description, balancing candidates' areas of interest with the needs of the Preserve
• In-person orientation and training prior to candidate volunteering; monitor progress
• Administrative
• Maintain confidential internal volunteer records
• Document and track volunteer hours, including compilation of year-end volunteer hours totals report for Annual Report and grant submissions
• Ongoing volunteer communication, including the creation and maintenance of email distribution lists and monthly volunteer email newsletter
• Create and maintain signup and email distribution lists through SignUpGenius and Mailchimp
• Recognition
• Design and implement appreciation events, including annual Volunteer Recognition Event
• Develop a reward system to recognize outstanding volunteers
• Maintain regular gratitude communications, such as appreciation messages after events or at regular intervals

Visitor Services Management

• Retail
• Maintain cash register and credit card processing supplies and equipment
• Open and close all cash registers daily; reconcile cash registers on a regular basis
• Produce weekly sales analysis reports
• Maintain the VEND point-of-sale software system
• Maintain all sales and customer services areas in a clean, organized and well stocked condition
• Evaluate and occasionally negotiate fees associated with credit card and other money handling platforms
• Research and order gift shop inventory; attend gift trade shows as needed
• Determine appropriate gift shop inventory pricing through market and competitor research
• Track gift shop inventory and maintain recordkeeping, including the annual inventory audit
• Plan, maintain and facilitate offsite displays and sales, such as for tabling events or education programs held outside the Preserve
• Collaborate with education coordinator to match gift shop offerings to recommended reading and merchandise associated with program speakers
• Assist with additional retail and cash handling operations, such as for the annual signature fundraiser event
• Coordinate the scheduling of volunteers and employees for all customer service positions; directly staff unfilled positions when volunteers and employees are not available
• Train new volunteers and employees in the operation of VEND, proper money handling procedures and customer service
• Distribute and maintain supply of trail maps, interpretive brochures, blooms guides and other collateral for visitor interaction and orientation
• Provide a list of preregistered visitors and guests to the admissions gate attendant daily
• Provide communication with employees and volunteers for any new procedures or special event
• Transportation and Logistics pertaining to admissions
• Manage all customer service needs with an engaging, positive demeanor representative of front-of-house hospitality

Requirements

• 3+ years of volunteer management, human resources and/or retail supervisory experience
• Excellent people skills and customer service orientation
• Exceptional communication skills û written, verbal and interpersonal
• Passion for service-oriented community
• Ability to maintain professional composure under pressure
• Creativity, self-starting ability, strong organizational skills, and oriented to a high level of detail
• Superior computer skills including Google Suite, Microsoft Office, SignUpGenius, Adobe, Mailchimp and point-of-sale (POS) systems

Preferred Qualifications

• BachelorÆs degree
• Proficient experience with VEND point-of-sale system
• Experience working with volunteers and non-profit organizations
• Knowledge of QuickBooks and bookkeeping practices

Work Schedule

• This is a full-time position with a required Saturday & Sunday, 8:45 am to 5:15 pm schedule as this position is the ôface of the Preserveö and the managerial presence during weekends, the period of highest visitation.
• While the weekday schedule may depend on the candidate, the ideal schedule is Saturday through Wednesday with Thursdays and Fridays off.
• A limited monthly amount of remote work hours per month may be available on a case by case basis.

Benefits

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance