Coordinator, Volunteer Services

About the role

The Volunteer Services Coordinator is responsible for the administration and management of volunteer programs, in-kind donations, and other projects in the Volunteer Services Department. This job includes project management, administrative tasks, volunteer supervision, and commuting to Win sites throughout New York City for programs/events (mostly weekdays, rarely evenings/weekends).

Responsibilities

• Coordinate training, onboarding, and supervision of volunteers; lead virtual & in-person orientation presentations; and support volunteer operations & placements across organization
• Care for all aspects of volunteer programs for Win (e.g., outreach to individual & group volunteers; program design, promotion, flyer creation, & evaluation; coordination with onsite staff & clients; day-of logistics & leadership; and intern scheduling & supervision)
• Manage relationships with individuals & groups of volunteers (corporate & non-profit) to provide volunteer events for Win shelters and supportive housing programs (virtual and in-person)
• Foster close relationships with Win Programs, Development, & Operations staff ; liaise between clients, onsite staff, and volunteers to provide impactful and fulfilling experiences for everyone
• Ensure that all volunteer programs and in-kind donations adhere to best practices of TIC (trauma-informed care) and DEI (diversity, equity & inclusion) as set by the Director & Manager
• Avoid any conflicts of interest and maintain confidentiality regarding sensitive information

Requirements

• Commitment to Win‘s mission, vision, and values
• Ability to efficiently handle multiple projects at once and manage competing priorities
• Excellent oral & written communication skills; excellent people skills & ability to be a team player
• Excellent math, administrative, organizational, and writing skills; attention to detail
• Spanish language proficiency preferred
• Proficiency with MS Office (Word, Excel, PowerPoint and Outlook) & Canva preferred
• Previous volunteer and/or customer service experience preferred
• Bachelor’s/Associate’s degree preferred
• Must be able to work some evenings and weekends as needed for special events
• Must be able to manage a high volume of correspondence quickly and professionally

Qualifications

• Ability to sit at a computer for long periods of the workday
• Ability to travel to Win sites and other related meetings throughout New York City
• Ability to regularly lift up to 40 pounds and do significant physical work
• Ability to ascend/descend up to two flights of stairs

Skills

• Strong organizational and time management skills
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Experience with volunteer management software
• Ability to manage multiple projects simultaneously

Benefits

Win provides a competitive salary range of $55-63K, comprehensive benefits package, professional development opportunities, and a supportive work environment.

Pay

$55-63K

Schedule

Flexible schedule, mostly weekdays, rarely evenings/weekends