Visitor Services Program Coordinator

About the role

The Shaver's Creek Environmental Center within Penn State Outreach seeks a Visitor Services Program Coordinator to enhance the educational mission of Shaver’s Creek for visitors.

Responsibilities

• Independently coordinate, develop, and maintain the Weidemann Bookstore and Lobby as a welcoming space for 20,000 yearly visitors.
• Facilitate a positive, educational program experience for visitors.
• Manage bookstore operations by developing the yearly budget, making sales, updating inventory, managing the online store, placing orders, maintaining vendor relationships, training interns and staff, coordinating local art consignment, and completing weekly reconciliations.
• Collaborate with the Program Registration Coordinator and other colleagues to manage the Shaver’s Creek membership program and assist with seasonal registration spikes, including Summer Camp.
• Help with intern hiring, facilitate internal communications, and assist with program marketing through website updates, community calendars, and email lists.

Requirements

• General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted.
• Required Certifications: None.

Preferred Qualifications

• Excellent interpersonal skills.
• Past retail experience.
• Comfortable answering phones and enjoying interacting with the public.
• Experience with natural history interpretation is a plus.
• Proficient with database management, e-mail, and word processing.
• A strong environmental ethic consistent with Shaver’s Creek Environmental Center’s mission.

Skills

• Customer service skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong organizational and communication skills.

Benefits

The position offers a competitive benefits package including comprehensive medical, dental, and vision coverage, robust retirement plans, substantial paid time off, and a 75% tuition discount for eligible employees, spouses, and children.

Pay

The salary range for this position is $40,608.00 - $58,836.00.

Schedule

The typical work week for this position is Thursday through Monday to support vibrant weekend visitation and programming.

Background Checks/Clearances

This position requires the following clearances in addition to applicable background checks: PA State Police Criminal Background Check, PA Child Abuse History Clearance Form, and Federal (FBI) Fingerprint Criminal Background Check.

Equal Opportunity Employer

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Additional Information

For more details on the position, please visit the Position Specifics section. For information on campus security, visit the Campus Security Crime Statistics page. For EEO information, refer to the EEO is the Law section. For labor law posters, visit the Penn State Policies page.