Visitor Experience Coordinator

About the role

The Coordinator, Visitor Experience supports the delivery of exceptional experiences at the Experience & Innovation Center (XIC) in Towson, MD. This role serves as the first contact point for visitors, ensuring a welcoming and professional environment.

Responsibilities

• Ensure day-of experience by preparing the reception area, coordinating materials, managing the check-in process, and assisting with catering setup, refreshment stations, and post-event reset
• Support overall facility readiness by ensuring offices spaces, common areas, and experience environments are organized, stocked, and show ready
• Maintain hospitality stations, including coffee bars, beverage & snack areas, kitchen spaces, and shared environments, ensuring consistent readiness, cleanliness, and presentation standards
• Own inventory and replenishment of hospitality, office, and facility supplies, including coordination with vendors, monitoring of product quality and expiration, and upkeep of storage and supply areas
• Maintain office and facility environments, including office storage areas, supply cabinets, and shared operational resources
• Provide administrative and operational support, calendars, travel, expense reports, maintenance tickets, including incoming and outgoing mail & deliveries

Requirements

• Ace or bachelor's degree in Hospitality, Event Planning, Business, or related field preferred
• 1-2+ years of experience in hospitality, concierge services, or customer experience within a corporate or high-touch environment
• Impeccable customer service values and a professional, welcoming demeanor
• Strong organizational skills with the ability to manage multiple priorities effectively with strong sense of urgency
• Strong verbal, written, and interpersonal communication skills
• Attention to detail and commitment to maintaining high standards of presentation, service, and confidentiality
• Ability to stand and walk for extended periods throughout the workday as needed
• Proficiency with Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word

Qualifications

• Associate or bachelor's degree in Hospitality, Event Planning, Business, or related field preferred
• 1-2+ years of experience in hospitality, concierge services, or customer experience within a corporate or high-touch environment

Skills

• Customer service values and a professional, welcoming demeanor
• Strong organizational skills with the ability to manage multiple priorities effectively with strong sense of urgency
• Strong verbal, written, and interpersonal communication skills
• Attention to detail and commitment to maintaining high standards of presentation, service, and confidentiality
• Ability to stand and walk for extended periods throughout the workday as needed
• Proficiency with Microsoft Office Suite, including Outlook, Excel, PowerPoint, and Word

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement
• Discounts on Stanley Black & Decker tools and other partner programs

Pay

$51,700.00 - $83,300.00 annually

Schedule

Full-time