Visitor Experience Representative

About the role

Kansas City's Powell Gardens is a non-profit public garden established in 1988. It offers 175 acres of recreational, adventurous, and educational experiences, including display gardens, notable plant collections, seasonal events, and educational classes.

Responsibilities

• Process admissions in a timely manner
• Communicate current and upcoming events to the public
• Take initiative to increase membership enrollments
• Provide guidance and direction to guests
• Accurately process POS and inventory transactions
• Follow proper opening/closing procedures for POS and cash reporting
• Answer incoming calls and direct, return, and forward calls to the appropriate departments
• Maintain the Welcome Desk with various media
• Communicate Powell Gardens rules to visitors when necessary
• Support staff with various projects and duties as assigned
• Adhere to all Human Resources rules regarding attendance and timecard procedures and dress code

Essential Functions

• Customer Service and Visitor Experience: Provide excellent customer service to all Powell Gardens visitors. Answer questions, promote events, memberships, and other activities in the gardens. Check in guests and process point of sale transactions accurately and in a friendly and timely manner. Sign visitors up for memberships and renew existing memberships. Stay up to date on what is going on in the gardens, i.e. events, festivals, exhibitions, gardens to provide the best support and experience to visitors. Answer phone calls and emails in a timely and friendly manner. Keep guest spaces clean and organized. Other duties as assigned.
• Food and Beverage: Install and deinstall concession stands of product before and after major events, festivals, and signature events. Restock food and beverage at stations as needed and communicate inventory needs. Other duties as assigned.
• Administrative Support: Restock materials, supplies, food products, and merchandise. Communicate inventory needs. Receive direction from the department lead on how to support the other departments in the organization. Other duties as assigned.
• Education: High School Diploma or GED Required. 1 year customer service experience. Cash Handling preferred. Knowledge/Experience: Understanding of computers including database and Microsoft Office. Ability to implement needed information in the Altru database system. Basic math skills. Cash Handling experience preferred: Ability to accurately count cash and process POS transactions. Food & Beverage experience preferred.

Physical Requirements/Work Environment

• Must be able to work weekends, nights, and holidays.
• Able to remain in a stationary position up to 50% of the time; move about inside the office to perform normal duties; stand for long periods; and move throughout a multi-facility work location.

To Apply

Applicants interested in this position must submit their resume to hr@powellgardens.org. To view all of our current openings, please go to www.powellgardens.org.