Visitor Services Coordinator

Company Description:The Mon Forest Towns Partnership is a collaborative initiative focused on strengthening connections between West Virginia’s Monongahela National Forest and its surrounding gateway communities. The Partnership works to enhance local economies and improve quality of life for residents and visitors through sustainable, forest-based tourism and community development. It emphasizes protecting environmental quality while promoting outdoor recreation, cultural heritage, and small business opportunities. Team members collaborate with local stakeholders, public agencies, and community organizations to build a vibrant, resilient region that welcomes visitors and supports year-round living. Role Description:Are you passionate about the outdoors and community connection? Join the Appalachian Forest National Heritage Area AmeriCorps program in Elkins, West Virginia, as a vital bridge between the stunning Monongahela National Forest and its vibrant gateway communities. The Visitor Services Coordinator is a full time, 6-month position, with opportunity to continue AmeriCorps term through 2027! Based at the forest headquarters—with potential to expand to the Seneca Rocks Discovery Center and Cranberry Mountain Nature Center—you will serve as the welcoming face of public lands. In this dynamic role, you will provide essential visitor services, deliver crucial safety and directional guidance, and help travelers seamlessly navigate the incredible recreation opportunities and local amenities that tie this beautiful region together. Beyond customer service, you will unleash your creativity by amplifying the forest's story through digital media and public affairs support. Collaborating directly with the U.S. Forest Service and the Mon Forest Towns Partnership (MFTP), you will draft engaging social media content, author web blogs, design regional promotional materials like maps and brochures, and coordinate press releases. If you are ready to build invaluable skills in public relations, communication, and natural resource management while making a tangible economic and conservation impact in West Virginia, apply today and help us care for the land and serve the people! QualificationsStrong customer service and interpersonal skills, with the ability to engage visitors of diverse backgrounds in a welcoming and inclusive manner.Organizational and administrative skills, including scheduling, record-keeping, and basic office software proficiency (e.g., email, word processing, spreadsheets).Effective oral and written communication skills, including the ability to provide clear directions, convey detailed information, and prepare simple reports.Community outreach and relationship-building skills, with experience collaborating with local organizations, businesses, or public agencies preferred.Basic marketing or outreach skills, such as updating social media, maintaining informational displays, or assisting with promotional materials.Knowledge or strong interest in outdoor recreation, public lands, and rural community development, particularly within West Virginia or similar regions.Ability to work on-site in Elkins, WV, including occasional weekends or evenings for events, and to stand or move around the visitor center as needed.Previous experience in visitor services, hospitality, tourism, nonprofits, or community-facing roles is preferred but not required.