VOIP/Unified Communications Technician (TS/SCI)

Responsibilities

• Provide operational support for enterprise VOIP and unified communications systems, including DRSN services.
• Monitor and respond to network alarms using platform-specific network management tools.
• Configure, analyze, and troubleshoot circuits across SIP and TDM environments.
• Perform configuration updates on route plans, route lists, device profiles, calling search spaces, and route partitions.
• Use ServiceNow and other tools to create, track, and resolve incident tickets throughout their lifecycle.
• Provide real-time situational awareness to leadership and stakeholders during outages or degraded service conditions.
• Collaborate with customers, engineers, and stakeholders to maintain maximum network availability and minimize mission impact.
• Verify full restoration of services following incident resolution.
• Support global operations by providing visibility into network health and performance.
• Develop and recommend improvements to UC/DRSN operational processes.
• Document network incidents, troubleshooting steps, and resolutions.

Qualifications

• A high school diploma or equivalent with 2–4 years of relevant experience supporting voice or network operations.
• A strong understanding of VOIP technologies, IP networking, and basic voice infrastructure.
• Experience with SIP signaling, call routing, and media flow troubleshooting.
• The ability to work in a 24/7 shift environment, including nights and weekends.
• Strong analytical, troubleshooting, and communication skills.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook, Teams).

Requirements

• A DoD 8570 IAT Level II certification (Security+ CE or equivalent) is required.

Clearance Requirement

• An active Top Secret clearance is required with TS/SCI eligibility.

Preferred

• Experience in tech control facilities or cyber transport environments.
• Experience with circuit provisioning and network operations workflows.
• Familiarity with Juniper or Cisco networking technologies.
• Experience with packet capture analysis and network troubleshooting tools.
• Knowledge of DRSN, VoSIP, EVoIP/ECVoIP, DSN Core, or VTC systems.

Pay

Pay range: $68,000 - $83,000 (Based on years of relevant experience)

Benefits

Comprehensive benefits package including medical, dental, vision, 401k, paid time off, federal holidays, and sick leave.