VOIP Technician

Key Responsibilities

• Install, set up, and customize VoIP systems and equipment, including phones, voicemail systems, and associated hardware, based on customer needs.
• Troubleshoot and resolve technical issues related to network connectivity, call quality, hardware, software, and user accounts.
• Perform routine maintenance on network infrastructure and servers to ensure optimal performance.
• Provide technical support to end-users, addressing their questions, training them on system features, and managing moves, adds and changes for their accounts.
• Monitor system performance to proactively identify potential problems and the need for upgrades or repairs.
• Maintain detailed records of service requests, troubleshooting steps, and resolutions for future reference and system improvement.
• Collaborate with other internal teams and business partners to ensure effective service delivery and high customer satisfaction.

Essential Skills and Qualifications

• Proficiently understand and troubleshoot VoIP systems, network protocols (TCP/IP, UDP), and common networking concepts like routing, subnets, jitter, and latency.
• Strong knowledge of LAN and WAN principles, network infrastructure, and the ability to perform basic network diagnostics.
• Excellent analytical and problem-solving skills to quickly diagnose and resolve complex, unpredictable issues in dynamic environments.
• Strong client-facing and communication skills to interact effectively with diverse users, clients, and internal teams.
• The ability to adapt to constant technological changes and innovations in the rapidly evolving VoIP industry.
• Previous experience with premise or VOIP systems of any type is a must.

Benefits and Perks

• Pay range between $60,000 - $75,000 or higher based on credentials and experience.
• Generous vacation policy, paid holidays, and paid sick time.
• Medical, dental, and vision insurance (employee-paid).
• Short-term and long-term disability insurance.
• Company-paid group life insurance.
• Employee Assistance Program (EAP).
• Optional employee-paid pet insurance and supplemental insurance coverage.
• Vested 401(k) with company match and financial wellness programs.
• Flexible spending account (FSA), health savings account (HSA), and commuter benefits options.
• Career growth and learning opportunities.