Vocational Services Administrator

About the role

Since its founding in 1972, Interfaith Works (IW) has provided extensive wraparound services to the most vulnerable residents of Montgomery County, Maryland. Our 14 interrelated and co-located programs prevent individuals from falling through the safety net, stabilize housing and financial circumstances, and empower individuals and families to lift themselves out of poverty and homelessness. Our team of 190 professionals administers programs that include emergency financial assistance, distribution of free food and clothing, vocational services, and a complete continuum of housing. Using our Lift Strategy: Prevent, Stabilize, and Empower, we support more than 35,000 individuals annually.

Responsibilities

• Follow established workflows and documentation procedures to maintain client metrics for reports for BHC/HERC grant.
• Scan, label, and organize BHC enrollment packages.
• Upload electronic files according to grant requirements.
• Maintain accurate and organized digital and paper program records.
• Create flyers for departmental events.
• Update client files/updates in Dynamics, as needed.
• Serve as the backup to the Volunteer Coordinator email inbox.
• Manage the HERC email inbox, escalating requests as necessary.
• Assist with scheduling, coordination, and follow-up with vocational program participants and partners.
• Take notes during site visits and meetings when accompanying leadership.
• Assist the Director of Vocational Services Program with administrative tasks.
• Maintain enrollment lists and internal tracking tools.
• Maintain documentation for in-kind donations.
• Follow written instructions and compliance checklists.
• Aid in the setup of laptops and devices for program participants.
• Support basic IT tasks including software installation.
• Document completed technology setups.
• Use translation tools to support non-English-speaking participants.
• Aid in the creation of program forms, flyers, design business cards for clients, and surveys.

Qualifications

• High School Diploma or GED
• Able to maintain a high level of integrity and discretion in handling confidential information
• Proven ability to adapt to various competing demands and demonstrate the highest level of customer/client service and response
• Strong organizational skills that reflect an ability to seamlessly perform and prioritize multiple tasks with excellent attention to detail
• Very strong interpersonal skills and the ability to build relationships with colleagues
• Strong written and verbal communication skills
• Demonstrable experience supporting organizational leadership
• Experience with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and an ability to design and edit graphic presentations and materials using cloud-based publishing software (i.e., Canva)
• Must have access to reliable, personal transportation

Benefits

Interfaith Works offers a comprehensive benefits package for its employees. Employees receive 14 paid holidays and 21 days of PTO. Benefits for full-time employees, those who work 30 hours per week or more, include access to subsidized medical, dental, and vision costs for employees and their families; employer paid long-term disability insurance as well as life and AD&D insurance. Employees have the option to purchase supplemental benefits that are fully portable, including short-term disability insurance, critical illness insurance, and more. All employees regardless of full or part-time status have access to an Employee Assistance Program (EAP) at no cost to them.

Pay

$18 per hour

Schedule

Part-time

Contact Information

To apply, interested candidates must submit a resume with their application to be considered. Applicants must apply through this link. Please send any questions about the application process to hr@iworksmc.org.

Equal Opportunity Employer

Interfaith Works is an equal opportunity employer which values diversity, equity, and inclusion. We are committed to a continued focus on equitable hiring, training, promotional practices, and policies. We are a drug-free workplace and comply with ADA regulations, as applicable.