Veterans Services Administrator

About the role

Serve Virginia's veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice.

Responsibilities

• Provide administrative support to the appeals team, including assisting with hearing calendar, updating retroactive payments spreadsheet, faxing, scanning, uploading, mailing, and phoning veterans
• Perform any other necessary tasks in furtherance of the appeals work
• Educate veterans and dependents on the services and benefits offered by Virginia and the federal government
• Assist clients in accessing all lawful and ethical claims and benefits to which they are entitled

Qualifications

• Working knowledge of office administration practices and procedures
• Some knowledge of laws and regulations pertaining to veterans' benefits is preferred
• Working skills with word processing equipment and office automated systems
• Ability to read, interpret and apply laws, regulations and procedures
• Ability to communicate effectively with staff, agency officials and the public
• Experience in interviewing individuals and compiling and presenting information obtained
• Customer service skills

Additional requirements

• Occasional community outreach to include some weekends or holidays is required, as directed
• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period
• REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation

Pay

$24.27 - $26.07 per hour