Veteran Service Administrator

About the role

Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice.

Responsibilities

• Provide administrative support to the appeals team, such as assisting with hearing calendar, updating retroactive payments spreadsheet, faxing, scanning, uploading, mailing, phoning veterans, and any other necessary tasks in furtherance of the appeals work.
• Educate veterans and dependents on the services and benefits offered by Virginia and the federal government.
• Assist clients in accessing all lawful and ethical claims and benefits to which they are entitled.

Requirements

• Ability to read, interpret and apply laws, regulations and procedures.
• Ability to communicate effectively with staff, agency officials and the public.
• Experience in interviewing individuals and compiling and presenting information obtained.
• Customer service skills.
• REAL ID is required for employment as part of the federal prerequisites for USDVA Accreditation.

Qualifications

• Working knowledge of office administration practices and procedures.
• Some knowledge of laws and regulations pertaining to veterans’ benefits (preferred).

Skills

• Working skills with word processing equipment and office automated office systems.

Pay

Hiring range: $24.27‑$26.07 per hour; Pay Band: 3.