Veterans Services Administrator

About the role

Serve Virginia’s veterans, their dependents and family members by ensuring they receive the benefits, support, quality care, and recognition they have earned through their service and sacrifice.

Responsibilities

• Provide administrative support to the appeals team, such as assisting with hearing calendar, updating retroactive payments spreadsheet, faxing, scanning, uploading, mailing, phoning veterans, and any other necessary tasks in furtherance of the appeals work.
• Educate veterans and dependents on the services and benefits offered by Virginia and the federal government.
• Assist clients in accessing of all lawful and ethical claims and benefits to which they are entitled.

Minimum Qualifications

• Working knowledge of office administration practices and procedures and some knowledge of laws and regulations pertaining to veterans’ benefits is preferred.
• Working skills with word processing equipment and office automated office systems.
• Ability to read, interpret and apply laws, regulations and procedures.
• Ability to communicate effectively with staff, agency officials and the public.
• Experience in interviewing individuals and compiling and presenting information obtained.
• Customer service skills.
• Occasional community outreach to include some weekends or holidays is required, as directed.

Additional Considerations

• A new probationary period will be required for all new Benefits employees who have not completed and currently maintain USDVA Accreditation, regardless of whether the employee has previously completed a state probationary period.
• REAL ID is required for employment as a part of the federal prerequisites for USDVA Accreditation.