Vocational Case Manager

About the role

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too.

Responsibilities

• Design and execute transitional Return-to-Work (RTW) plans, including job accommodations, worksite modifications, and vocational retraining.
• Coordinate job placement services and monitor progress to ensure timely and successful workforce reintegration.
• Engage claimants in RTW planning, set expectations, and guide participation in preparatory activities.
• Communicate with treating physicians to clarify functional capabilities and incorporate RTW into treatment plans.
• Collaborate with internal teams (Ability Analysts, Clinical Case Managers) and external partners to identify tools and resources that expedite RTW efforts.
• Advocate for claimant needs while balancing employer and insurer expectations.
• Provide job-seeking skills training, including resume development, interview preparation, and application strategies.
• Offer vocational guidance, counseling, and education to enhance claimant confidence and readiness.
• Coordinate vocational training or retraining programs, ensuring cost-effectiveness and timely completion.
• Conduct ongoing research of local labor markets to identify viable employment opportunities.
• Analyze transferable skills and recommend alternative job placements aligned with claimant capabilities.

Requirements

• Master’s degree in Counseling or related field.
• Certified Rehabilitation Counselor (CRC) designation required.
• Minimum of 3 years of clinical or vocational rehabilitation experience preferred, ideally in Employee/Group Benefits, workers’ compensation, disability management, or related settings.

Skills

• Strong understanding of RTW best practices, ergonomics, FMLA, ADA/Accommodations, and related HR topics.
• Familiarity with labor market analysis tools and vocational assessment methodologies.
• Excellent communication, counseling, and interpersonal skills.
• Ability to analyze complex vocational barriers and develop creative solutions.
• Proficiency in case management systems and documentation standards.

Pay

The annualized base pay range for this role is $70,400 - $105,600. Actual base pay could vary based on factors including but not limited to performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of the total compensation package, which may also include short-term or annual bonuses, long-term incentives, and on-the-spot recognition.