Vocational Case Manager

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About the role

We are seeking a Vocational Case Manager (VCM) to cover the Boston and Springfield areas, including Cambridge, Rockport, Concord, as well as other areas in Massachusetts. This individual will assist individuals with the job/career-related effects of physical, psychological, or cognitive disabilities which may have resulted from work-related accidents or injuries. This position is 100% remote and requires some travel in the area.

Enjoy a robust support system—spend more time with injured workers and less time on administrative tasks. Utilize custom software for a seamless and straightforward case management process. Enjoy an award-winning culture with the stability and opportunity of a national company. Paradigm Complex Care Solutions routinely wins Top Workplace and Best and Brightest Companies awards. Autonomy to manage your own schedule.

Responsibilities

• Schedule appointments and meet with client (injured worker), family, insurance adjuster, medical providers, employer, attorney, vendors, and potential future employers as needed and determined.
• Assist and coordinate with return-to-work planning which may include completing job descriptions or job analysis, assessing job modifications, and identifying suitable gainful employment opportunities.
• Coordinate with treatment providers to identify physical capabilities and return-to-work readiness.
• Monitor return-to-work progress to ensure successful return-to-work outcome.
• Complete Vocational Assessments by gathering and analyzing medical, social, economic, education, employment history, work capabilities, transferable skills, and labor market information.
• Develop knowledge of the current job market to identify alternative placements.
• Complete vocational testing, score testing, and interpret results.
• Develop Rehabilitation Plan/Case Management Plan specific to the client for success in overcoming barriers and re-entry to the workforce.
• Complete labor market surveys.
• Provide job-seeking skill training and coaching including resume development and interview training.
• Provide job development and job placement services.
• Provide loss of earning/wage loss opinions.
• Provide expert testimony.
• Identify and place client in transitional work opportunities.
• Provide ongoing support and counseling to the client.
• Maintain required timely communication and updates to all parties involved with the client, providing progress, status, barriers, and action plans.
• Complete forms according to jurisdictional and/or industry requirements.
• Prepare organized reports within a specified timeframe, per account guidelines, documenting activities, efforts, and progress.
• Document all case activity in files.
• Complete ongoing educational requirements as required by certifying bodies.
• Attend staff meetings and/or team calls.

Requirements

• Bachelor’s degree (B.S., B.A.) required in Rehabilitation Counseling or related field with coursework in rehabilitation philosophy, rehabilitation history, rehabilitation ethics, medical aspects of disability, psychological aspects of disability, job placement, occupational information, counseling theory, personal and vocational adjustment, work evaluation (minimum of 24 credit hours).
• Master’s degree in Rehabilitation Counseling or advanced preferred or as required by state law.
• CRC, CCM, or CDMS certification required.
• Valid driver’s license and good driving history.
• Experience in providing Vocational Rehabilitation Services.
• Knowledge of Managed Care or Workers’ Compensation preferred.
• Knowledgeable of state and local regulations.
• Effective multi-tasking skills in a high-volume, fast-paced, team-oriented environment.
• Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental injury or illness, and for career counseling and guidance.
• Ability to interface professionally with claims staff, clients, employers, attorneys, physicians and their representatives, and advisors and coworkers.
• Excellent communication skills, both verbal and written.
• Problem-solving skills.
• Completion of transferable skills analysis and application to the current labor market.
• Vocational testing instruments, process, and analysis.
• Labor Market resources.
• Occupational Information resources (i.e., O*Net, GOE, etc.).
• Ability to meet designated deadlines.
• Computer proficiency and technical aptitude with the ability to utilize MS Office including Excel and Word.
• Strong interpersonal, time management, and organizational skills.
• Ability to work both independently and within a team environment.