Virtual Care Coordinator-Works onsite at 42nd st Clinical Command Center- FT- N EOW

About the role

The Virtual Care Coordinator supports virtual patient care activities and promotes patient-focused care within the Mount Sinai Health System. This role involves remote monitoring, hospital-based telemedicine support, and monitoring of hospital environmental status.

Responsibilities

• Performs quality assurance and peer reviews, evaluates telehealth and virtual patient observation program, and makes recommendations for improvement.
• Meets with senior leadership regularly to discuss Virtual Hospital Program quality metrics, provide feedback, and solve workflow expansion issues.
• Leads case reviews with hospital partners, implements solutions, and monitors outcomes.
• Trips cases for virtual monitoring/observation, collaborates with hospital clinical nurses and nursing leadership in real time, identifies patients for transition, maintains records, manages operational database, identifies concerning trends, and develops corrective action plans.
• Trains new staff on telehealth and remote monitoring workflows, platform application, and documentation requirements.
• Serves as a liaison between physicians, clinical staff, Digital Technology Partners, and vendors on telehealth and remote monitoring application platform software or workflow issues.
• Monitors assigned patients for changes in clinical status or behavior, ensures safety, and prevents falls and injuries as directed by the patient’s registered nurse.
• Documents patient behavior and redirection interventions, escalates high-risk patient behavior/clinical needs to the patient’s clinical team.
• Maintains accurate records of Epic telehealth consult orders, scheduled consults, and scheduled follow-up telehealth visits.
• Greets patients, family, and visitors, introduces self and role, promptly answers calls from clinical teams, ensures patient privacy, and maintains a safe, clean, and functional environment.
• Maintains attendance/punctuality records in accordance with department procedure and/or policy.
• Maintains a safe, clean, and functional environment, including removing trash and reporting physical plant and equipment problems to managers.
• Other assigned duties/responsibilities.

Qualifications

• Minimum three years of direct patient care experience, including advanced knowledge or experience with telehealth.
• Proven ability to analyze key legislative, regulatory, and organizational policies impacting the use of telehealth.
• Experience creating policies that impact telehealth.
• Experience with quality, outcomes, and data collection.
• Experience drafting organizational protocols and workflows to support telehealth.
• Experience identifying data elements to collect for quality improvement/quality assurance.
• Past success with identifying benefits and barriers to implementing telehealth.
• Experience communicating telehealth concepts to organizational members and health care consumers.
• Bachelor’s degree in health-related field, required.
• Master’s degree in health-related field, preferred.
• Telehealth Coordinator Certification, preferred.
• BCLS, Preferred.