VIRTUAL CARE COORDINATOR

Responsibilities

• Facilitates Patient Flow
• Reviews records, assists with patient consent, initial patient screening and virtual health visits.
• Prepare and maintain registration information.
• Troubleshoot and assist patients to ensure a successful connection.
• Provides support to the provider and assigned clinic.
• Recognizes urgent situations and implements appropriate procedures.
• Communicate pertinent information for upcoming visit.
• Ensure productivity standards are met using all assigned resources and tools and in accordance to organizational protocols.
• Perform Technical Support and Coordination to Virtual Care Patients and Caregivers
• Communicate proficiently and effectively with patients and caregivers demonstrating knowledge and digital literacy.
• Troubleshoot, assess technical challenges, and assist with download of virtual health client on a variety of devices (such as computers and mobile devices).
• Manipulate appointments in Capstone to enter and review modifications and scheduling of virtual care.
• Assess situations to provide appropriate technical and process solutions for patients and caregivers.
• Respond to needs of the caller according to department protocols, resolving most inquiries without transfer or escalation.
• Transfer/escalate situations when appropriate with accurate information utilizing resources to resolve inquiries within the scope of the department.
• Follow up on messages to ensure they were received and handled to satisfactory completion or escalating to management when appropriate.
• Perform outbound calls to patients and caregivers to offer proactive technical support for virtual care.
• Provide pro-active outreach to prioritized users with detailed, step-by-step technical support.

Qualifications

• High School Diploma/GED required.
• 3 years of experience in healthcare or related field providing customer service, patient care support or healthcare administration.
• Successful completion of a Medical Assistant Program or applicable Military Training (will also accept Onc Tech and Pharm Tech exp).
• Ability to learn and use multiple health related systems (Capstone, Cerner, Soarian, Virtual Health platform, etc.).
• Calendaring - resending and creating calendared appointments for virtual care.
• Knowledge of System support - help others download and troubleshoot.

Skills

• Excellent customer service skills.
• Strong communication and problem-solving abilities.
• Ability to multitask and prioritize tasks.
• Technical proficiency with healthcare software and systems.

Benefits

Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces. Moffitt is committed to maintaining fair and equitable pay practices and regularly reviews compensation to ensure alignment across our workforce.

Pay

Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.

Schedule

Details on the schedule will be provided during the interview process.