Patient Care Coordinator

Patient Care Coordinators

• Welcomes patients, customers, and vendors, greeting them in a friendly and welcoming manner
• Answers and responds to telephone inquiries professionally and promptly
• Schedules appointments
• Gathers patients and insurance information
• Verifies and enters patient demographics into EMR, ensuring all fields are complete
• Verifies vision and medical insurance information and enters EMR
• Maintains a clear understanding of insurance plans and communicates insurance information to patients
• Pulls schedules to ensure insurance eligibility prior to patient appointment and ensures files are complete
• Prepares insurance claims and runs reports to ensure all charges are billed and filed
• Prints and prepares forms for patients' visits
• Documents all charges, co-pays, and payments into EMR
• Alows balances to insurance as needed
• Maintains a clean workspace
• Practices economy in the use of equipment and supplies
• Performs other duties as needed and as assigned by manager

Requirements

• High school diploma or equivalent
• Basic computer literacy
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Must be able to maintain patient and practice confidentiality

Physical Demands

• The ability to communicate and exchange information
• The ability to utilize equipment necessary to perform the job
• The ability to move about the office