Virtual Care Coordinator-Works onsite at 42nd st Clinical Command Center- FT- N EOW

About the role

The Virtual Care Coordinator supports virtual patient care activities and promotes patient-focused care within the Mount Sinai Health System. This role involves remote monitoring, hospital-based telemedicine support, and monitoring of hospital environmental status.

Responsibilities

• Performs quality assurance and peer reviews, evaluates telehealth and virtual patient observation program, and makes recommendations for improvement.
• Meets with senior leadership regularly to discuss Virtual Hospital Program quality metrics, provide feedback, and develop solutions for program workflow expansion.
• Leads case reviews with hospital partners, implements solutions, and monitors outcomes.
• Trips cases for virtual monitoring/observation, collaborates with hospital clinical nurses and nursing leadership in real time to ensure patients meet safety criteria, identifies patients for transition to virtual monitoring, and maintains records of transitions.
• Maintains operational database, identifies concerning trends, and develops corrective action plans.
• Trains new staff on telehealth and remote monitoring workflows, platform application, and documentation requirements.
• Serves as a liaison between physicians, clinical staff, Digital Technology Partners, and vendors on telehealth and remote monitoring application platform software or workflow issues.
• Provides continuous observation and surveillance of assigned patients, documents patient behavior, and escalates high-risk patient behavior/clinical needs to the patient’s clinical team.
• Maintains accurate records of interventions and safety events, sets priorities, problem solves, and uses proper judgment in difficult situations.
• Performs clinical early warning sign monitoring, such as vital signs, central line days, and Foley catheter days.
• Submits utilization and assignment reports every shift to supervisor and site nursing leadership.
• Maintains attendance/punctuality records in accordance with department procedure and/or policy.
• Maintains a safe, clean, and functional environment, including removing trash and reporting physical plant and equipment problems to managers.
• Other assigned duties/responsibilities.

Qualifications

• Minimum three years of direct patient care experience, including advanced knowledge or experience with telehealth.
• Experience creating policies that impact Telehealth.
• Proven ability to analyze key legislative, regulatory, and organizational policies impacting the use of telehealth.
• Proven ability to identify data elements to collect for quality improvement/quality assurance.
• Experience drafting organizational protocols and workflows to support telehealth.
• Proven ability to identify strategies for measuring and communicating program successes and lessons learned.
• Experience identifying patient behaviors that place patients at safety risk.
• Experience with telehealth or remote monitoring technology, including electronic medical records.
• Past success with identifying benefits and barriers to implementing telehealth.
• Experience communicating telehealth concepts to organizational members and health care consumers.
• Bachelor’s degree in health-related field, required.
• Master’s degree in health-related field, preferred.
• Virtual Care Coordinator Certification, preferred.
• BCLS, preferred.