Virtual Care Coordinator- Works onsite at 42nd St Clinical Command Center- FT- N- EOW

About the role

The Virtual Care Coordinator supports virtual patient care activities and promotes patient-focused care within the Mount Sinai Health System. This role involves remote monitoring, hospital-based telemedicine support, and monitoring of hospital environmental status.

Responsibilities

• Performs quality assurance and peer reviews, evaluates telehealth and virtual patient observation program, and makes recommendations for improvement.
• Collaborates with senior leadership on regular cadence to discuss Virtual Hospital Program quality metrics, provide feedback, and develop solutions for program workflow expansion.
• Leads case reviews with hospital partners, implements solutions, and monitors outcomes.
• Trips cases for virtual monitoring/observation, collaborates with hospital clinical nurses and nursing leadership in real time, identifies patients for transition to virtual monitoring, maintains records, manages operational database, identifies concerning trends, and develops corrective action plans.
• Provides training on telehealth and remote monitoring workflows, platform application, and documentation requirements to new staff.
• Serves as a liaison between physicians, clinical staff, Digital Technology Partners, and vendors on telehealth and remote monitoring application platform software or workflow issues.
• Monitors assigned patients for changes in clinical status or behavior, ensures safety, and prevents falls and injury as directed by the patient’s registered nurse.
• Documents patient’s behavior and redirection interventions, escalates high-risk patient behavior/clinical needs to the patient’s clinical team.
• Maintains accurate records of interventions and safety events, sets priorities, solves problems, and uses proper judgment in difficult situations.
• Performs clinical early warning sign monitoring such as vital signs, central line days, and foley catheter days.
• Submits utilization and assignment reports every shift to supervisor and site nursing leadership.
• Maintains attendance/punctuality records in accordance with department procedure and/or policy.
• Maintains a safe, clean, and functional environment, including removing trash and reporting physical plant and equipment problems to managers.

Qualifications

• Minimum three years of direct patient care experience, including advanced knowledge or experience with telehealth.
• Proven ability to analyze key legislative, regulatory, and organizational policies impacting telehealth.
• Experience creating policies that impact telehealth.
• Experience with quality, outcomes, and data collection.
• Experience drafting organizational protocols and workflows to support telehealth.
• Experience identifying data elements to collect for quality improvement/quality assurance.
• Experience identifying patient behaviors that place patients at safety risk.
• Experience with telehealth or remote monitoring technology, including electronic medical records.
• Past success with identifying benefits and barriers to implementing telehealth.
• Experience communicating telehealth concepts to organizational members and health care consumers.
• Bachelor's degree in health-related field, required.
• Master's degree in health-related field, preferred.
• Virtual Health Coordinator Certification, preferred.
• BCLS, preferred.